Claire Nickerson Email & Phone Number

Hays, Ks, Us

Hays, Ks

• Lead open education and affordability initiatives and assist faculty in implementing alternative course materials.• Consult with faculty and students regarding intellectual property issues, research, and publishing. • Liaise with the College of Business and provide research assistance for students, staff, and faculty.• Teach and assess the outcomes of information literacy and digital literacy instruction sessions.

Los Angeles, California, United States

Greater Los Angeles Area

• Developed and taught information literacy and computer literacy sessions• Cataloged new acquisitions• Provided IT support for students using library computer lab• Created and described folder list for college archives and prepared new materials to be archived• Provided reference assistance

Greater Los Angeles Area

• Collaborated with subject librarians on special projects, including revising approval plans, analyzing proposed donations, and creating a portfolio research guide for students in the Information Studies Department• Guided patrons in finding resources--including but not limited to archival resources, books, and articles--to answer research questions related to the humanities and social sciences in person and over the phone• Followed up with patrons regarding digital reference questions from the cooperative reference chat service QuestionPoint and from the library’s reference email account• Provided referrals to subject librarians and to special libraries as well as directional, technical, and policy-related information

Greater Los Angeles Area

• Analyzed existing collection for the purposes of weeding and planning acquisitions• Worked with a small team tasked with writing a collection development policy, digitizing archival materials, and creating an archival finding aid

Greater Los Angeles Area

-Worked with a caseload of approximately 70 high-needs (i.e. mentally ill, homeless, and/or substance using) clients to improve their quality of life through assessment, goal planning, and follow-up.-Conducted targeted risk reduction interventions through Options, a special program for gay men living high-risk lifestyles (e.g. having unprotected sex or sex under the influence, sharing needles).-Planned and coordinated transfer of approximately 150 clients from APLA psychosocial case management program to medical case management at public clinics per new county guidelines.-Designed and implemented special programs for female clients as a member of the Women’s Service Committee and created new safety protocols as a member of the departmental Safety Committee.-Analyzed departmental successes and challenges and created monthly narrative report.

Greater Los Angeles Area

-Enrolled Spanish- and English-speaking HIV-positive clients in the California AIDS Drug Assistance Program, the Office of AIDS Health Insurance Premium Payment Program, the Office of AIDS Pre-existing Condition Insurance plan, and Los Angeles County’s Low-Income Health Program, Healthy Way LA.-Advised clients about how changes in their income, assets, disability status, and age would affect the public benefits they were eligible for and/or received.-Helped clients to understand and fulfill eligibility and application requirements for programs including General Relief, CalFresh (food stamps), Medi-Cal (California Medicaid), Unemployment Insurance, State Disability Insurance, Social Security’s Supplemental Security Income, Social Security Disability Insurance, assistance programs for families and non-citizens, and work training programs.

Los Angeles

-Collaborated with clients, medical personnel, and social services organizations over the phone to address client needs.-Assisted in case managing client base of more than 8,000 using case management software.-Registered and evaluated walk-in clients (English- and Spanish-speaking) and made referrals as necessary.-Updated and integrated Spanish and English versions of case management screening forms.-Trained new interns and volunteers to work with clients in person and over the phone.

Los Angeles, Ca

-Systematically inventoried costume depository, instating a more efficient updated layout.-Mentored 4-6 less experienced student workers per semester in the use of sewing machines and techniques.-Collaborated with 3-member staff team to complete detailed costume construction projects under time pressure.

Los Angeles, Ca

-Answered questions and fulfilled requests daily for students and faculty.-Inventoried new books and located/processed books for interlibrary loan.-Cleaned and inventoried large donation of fragile antique books.

Raleigh, Nc

• Eliminated backlog of more than 100 unprocessed incoming interlibrary loan books• Screened database of patrons requesting interlibrary loan for excessive unpaid fines• Recommended donated books to add to collection

Raleigh, Nc

• Assisted 2nd- and 3rd-graders in completion of classwork and homework• Helped maintain cleanliness and function of school computer lab

Ed.S., Education Innovation And Leadership

Master Of Library & Information Science (Mlis), Specialization: Informatics

Thesis: Library Support for MOOCs

Modern Standard Arabic

June 2014 -- September 2014 (3.5 months)

Bachelor Of Arts (B.A.), Theatre

Activities and Societies: Spanish Undergraduate Students' Association 2008-2010, Ballroom and Latin Dance Team 2008-2010, Society.