Technical Product Manager for corporate instances of IdeaScale and Everbridge.Manage all activities involving my products, including integrations, product changes, and usage.Track statistics for product adoption, support, and development.Coordinate marketing and product rollout communications.Provide product demos and user training.

In addition to performing my daily business analyst duties, I was also a team lead for 4 analysts and a SME for 2 products.Team Lead:Assisted in creating departmental processesProvided training and professional development to the teamDrove innovation and advancement of business analysis practicesPeer reviewed others workSubject Matter Expert (SME):Point of contact for support questions or issuesProvided business needs and requirementsAssist with documentation and training development

Worked on a team creating a new-to-market product. Primary Responsibilities include:-Research regluations and policies -Define project requirements and design specifications-Create mock-ups, use cases, and other models to help convey requirements-Participate in cross-functional collaboration meetings on requirements and design-Assist with mapping data from legacy system

As a project business analyst, I work with the business users to determine business need, rules, and requirements for projects throughout the company. I then translate those needs into system and stakeholder requirements for the IT development team to execute. Specific skills include:-Plan and track analysis activities-Elicit requirements from business users and stakeholders-Create models and flow charts to visually represent requirements-Document meeting notes and discussions-Prepare a requirements package for the business and IT teams-Ensure the final solution meets the business need-Participate in and help coordinate project launch activities -Assess the outcome of the project after implementation, looking for issues and areas of improvement-Participate in process optimization initiativesIn addition to the above work of my position, I have been active in helping formalize our Business Analyst Office as a structured unit in the enterprise. This has included developing templates and processes, as well as researching best practices and new ideas.

In addition to previous Product Specialist responsibilities, Primary Responsibilities as a Business Analyst include:-Research and define project requirements and design specifications-Create mock-ups, use cases, and other models to help convey requirements-Participate in cross-functional collaboration meetings on requirements and design-Operate as Product Owner in a Scrum-style agile development team-Functional testing and QA of features and enhancements-Assist with Technical writing and training for new features and enhancements

Primary Responsibilities:- Organize and conduct client focus groups to drive product enhancements- Manage Vendor Relations- Work with beta clients and reference accounts- Organize our annual User Conference- Assist with product QA, customer support, internal training, and client escalationsHEALTHCAREfirst is the industry's leading provider of Web-based home health and hospice management software, outsource services and consultation exclusively for Home Health Care and Hospice Care agencies. We work with more than 1,200 agencies as a trusted partner to deliver leading-edge software and solutions that are built around your day-to-day needs at the point-of-care and beyond

- Manage schedules for CEO and executive team members- Coordinate meetings and conferences- Manage company and client contracts- Help maintain company CRM- Assist with accounts payable/receivable

- Managed surgery schedules for 9 physicians- Provided patient education regarding procedures- Assisted nursing staff as needed with filling and paperwork

Took over struggling store and turned it around, Hired, trained, and developed entirely new staff, Motivated team to meet sales goals, Developed and encouraged community relationships

Assisted Store Manager in hiring, training, and developing staff, Met store and individual sales goals, Developed and encouraged community involvement, Completed Maurices Business Acheivement program

Provided exceptional customer service, Met sales goals as an individual and store, Maintained company visual standards, Managed customer special orders and store freight