Claire Canham Email & Phone Number

Australia

Grey Matters® is revolutionising and reimagining the concept of ageing and retirement for those over 45. Our innovative platform offers highly personalised longevity plans to help individuals make the most of their second half of life. By focusing on financial wellness, health management, lifelong learning, work-life balance, and community connection, we ensure our members stay healthy, financially secure, and happier. We put life back into years using innovative technology and a holistic approach to ageing well.

Boston, Massachusetts, Us

San Jose, Ca, Us

San Francisco, California, Us

Headhunted, by Salesforce Global Executive talent team to be the first Asia Pac strategic advisor to C-suite executives and Non-Exec Directors on the impact of the forth industrial revolution, the future of the workforce, disruptive business models, innovation and building new eco-systems. In addition providing advisory services on business transformation built on customer and employee centricity using technology and data whilst remaining grounded on the longer term societal, economic and financial impact of change.

Melbourne, Vic, Au

Led the Digital & technology function across Coles (Supermarkets, Online, Liquor and Convenience) stabilising the operational backbone, designing new operating model, develop Lean ways and agile ways of working and platform development. Leading approximately 1200 FTEs.Key achievements included:• Led the big data, advanced analytics (data science), BI strategy and teams to support a data driven organisation for hyper-personalisation, decision support and monetisation of data. • Drove efficiency by using lean principles, agility, creativity and new engineering practices as well as spearheading the cultural change necessary to compete with newer more agile enterprises and disruptors.• Developed Coles Digital and Digitisation strategy for transforming the cost base with $1B of structured benefits to be realised by 2023.• Initiated and implemented innovation/ideation platform and introduced experimentation and MVPs• Generated business value from emerging technologies/co-innovation, e.g., Machine vision for Loss prevention. • Established Human Centred Design and Design Thinking capability. • Attracted top digital, technical and creative talent by creating a start-up mentality and ways of working from within a corporate construct.• Acquired and enhanced a disruptive technology function with expertise in IoT, drones, robotics, social and process AI, block chain and machine vision.Developed and enhanced digital Loyalty and Payments digital apps

Sydney, New South Wales, Au

Joined IAG as Chief Technology Officer in June 2015, and shortly afterwards was asked to lead a highly focused eight-week sprint, for Chief Digital Officer (now CEO), to help IAG understand how to transform the business digitally. This work pioneered the creation of IAG Labs. Promoted to Group CIO and then Group Executive for Digital & Technology – Digital Labs, within one year. Worked for and very closely with the CEO, shaping both the business and technology strategy. Budget in excess of $600M+ & 1400 FTEs across Australia, NZ and Asia. A key focus of this role was to reimagine the Insurance industry (insurance to assurance) and developing a new operating model, developing Lean ways of working and to create a culture of innovation, mastery and experimentation. In addition, looked at ways to generate business value from emerging technologies/co-innovation and new business models by establishing customer-lead, data driven ecosystems and ground breaking digital customer experiences. Also developed new strategic partnerships utilising APIs to create new sources of revenue. Attracted and retained world-class digital, technical and creative talent by creating a start-up mentality and ways of working from within a corporate construct, including social coding and a disruptive technology function with expertise in drones, robotics, intelligent agents and block chain.Delivered platform simplification architecture for the core policy and claims platforms.

Auckland, Nz

Bella Vista, Nsw, Au

Transformation and Digital evolution advisory and services for a variety of clients, predominately on digital/mobile, products/apps development, Continuous Delivery, innovation at the edge and cloud adoption. Assignments included advising a consortium on the monetization of personal digital assets, ethical use of data and building and leveraging apps and the digital economy. Led Digital Transformation (and interim Chief Technology Officer) at Woolworths. The role included the design of innovative products and services to create competitive distance in the market. Spearheaded, the creation of an aligned digital/IT organisation that embraced autonomy and allowed for creativity, agility and innovation across all channels.

North Sydney, Nsw, Au

Initially responsible for leading the delivery of all information technology across NBN Co including; enterprise architecture, design and implementation of end-to-end business processes (value streams), enterprise information & security, implementation of appropriate frameworks to ensure agile and scalable processes, platforms and infrastructure. Promoted to troubleshoot, transform and deliver the OSS/BSS Platforms within a record timescale.Key achievements included:• Pioneered, designed, and orchestrated the design and delivery of end-to-end value streams across the enterprise.• Stood up an Oracle Enterprise Resource Planning system in a record 60 working days at a cost which was benchmarked by PWC as the lowest cost against their reference data.• Successfully negotiated and contracted a $200m+ Systems Integrator contract for the delivery of OSS/BSS capabilities including Fulfilment, Assurance, Billing systems and the Business-to-Business (B2B) gateway, delivered in a record 11 months. • In collaboration with NBN Co’s Retail Service Providers (RSPs), developed an easy-to-use portal, which allows activation, modification and disconnection of fibre services within five minutes. The accuracy rate on all orders entered into the Service Portal is already achieving 97% right first time target. • Delivered NBN Co online presence, providing end-users with a wealth of interesting and easy to navigate information including the widely used three-year interactive rollout map, allowing Australians to determine when NBN Co broadband can be expected by region. • Provided thought leadership to move to a continuous delivery organisation allowing daily, weekly and monthly drops of code into Production in extremely controlled and efficient manner. • Awarded Oracle CIO of the Year (Asia Pacific).

London, Gb

Globally responsible for all ICT and BT’s own-use IT infrastructure and application support and maintenance. 3500+ IT professionals located in UK, Europe, Americas and Asia Pacific. 110,000 desktops and laptops, 5 helpdesks, 52 Data centres, 19m+ emails per month. £588m infrastructure operating budget and £188m application support & maintenance. Led the drive to an agile and entrepreneurial world-class ICT workforce and an on-demand, highly secure and available infrastructure, that provided a consistently high customer experience and best-of- breed in terms of cost leadership. Detailed design, build, support and operations of ICT contracts and BT business units’ infrastructure and application support & maintenance of all BT platforms.Key achievements included:• Provision of all testing services across BT, including the implementation of end-to-end customer experience testing• Systems rationalisation as part of move to matrix architecture. Key achievements included:• Successfully integrated disparate global teams, introducing new global operating and customer service model• Completed clear technology roadmaps, to support both ICT and BT business, across each layer of infrastructure• Deployed new virtualised, on-demand infrastructure and implemented a continuous migration strategy. Reduced cycle time for provisioning hardware from three months to sub 60 minutes.• 40% of all IT professionals in Europe converted to working on revenue generating ICT work rather than own-use• Build end-to-end testing environments and implemented rigorous change management processes to meet aggressive availability targets. • Converted main UK data centres to dark-sites utilising mobile workforce• Implemented IS20000 in major European sites• Decommissioned over 600 legacy systems in first two years• Negotiated a £200m managed desktop contract for the provision and support of 99,000 desktops globally• Sarbannes Oxley compliance, ISO9001 and ISO20000 certification

Boston, Ma, Us

Globally responsible for all systems outside the US including infrastructure, application support and maintenance, information security, management services and development services (including testing). Support of Mutual Fund Technology (Fidelity Subsidiary) providing back office systems and solutions to third parties such as Invesco and JPMorgan. Responsible for approximately 500 staff located in UK, Central Europe and India. Operating budget of circa £140m (including 400 development professionals)Key achievements included:• Successfully realigned and transitioned Fidelity’s IT Delivery organisation around products and services, utilising graphically dispersed teams for optimum business support• Implemented rigorous control procedures and enhanced information security significantly, including 98% global security rating• Reduced operating costs of managed service contract with Mutual Funds Technology by 50% within six months whilst improving service availability and client satisfaction• Introduced Service Oriented Architecture, Agile development and common portal framework concepts and benefits to the Business and IT Community

Monroe, La, Us

Remit was to improve the operational effectiveness and efficiency of all IT resources. Develop organisational transformation strategy and architecture. Leadership of development strategy and methodologies including roll-out of agile development methodology, APIs across all development communities. Co-ordinated investment planning and prioritisation processes. Direct management of $1.2billion IT budget and responsible for 600 staff in multiple locations. Developed and managed IT Architecture and Transversal Services, Cost Management and Budgeting, Project office, resource management, process development and cultural change programmeKey achievements included:• Reduced IT staff from 10,000 to 5,000 in six months, including 70% reduction in contractors (saving $260million annualised)• Restructured IT organisation to focus both on vertical Business units and horizontal business processes to maximise efficiency and minimise redundancy and duplication• Saved $7million in renegotiated consultant and fixed price contracts• Successfully introduced a collaborative, cross-department approach to development (XP), resulting in an estimated 40% improvement in efficiency and business value with delivery every 90 days• Negotiated a $2billion Outsourcing agreement• Implemented Continuous Delivery practices to expedite engineering and delivery of IT systems

Frankfurt Am Main, Hessen, De

Led and delivered all digital development across the investment bank. Driving Global Debt front-office systems development, developing streamlined front to back systems architecture and realigning the organisational structure to provide a more cost effective and flexible product portfolio and infrastructure. Represented IT in all M&A discussions and investment reviewsKey achievements included:• Shifted development focus to exploit existing corporate data/assets• Refocused IT development teams on the customer, delivery and teamwork• Introduced strong project development lifecycle to ensure consistent levels of product quality (customer value, reliability, availability, scalability)• Delivered ‘white labelled’ online FX and operations tracking systems (24x7, multilingual real-time systems)

Paris, Fr

Spearheaded the strategic change in Global Markets development and infrastructure in six capital markets (London, Paris, NY, Tokyo, Singapore & Hong Kong). Management of 60 staff globally and a budget of £40million. Functions included Cost management, procurement, global business reporting, global process development, change, release and service management, programme officeKey achievements included:• Developed an IT costing and charging methodology to give IT cost transparency to Fixed Income and Equity• Developed a three-year rolling business/operational plan for Global Production organisation• Management of the IT BNP Paribas merger programme office, including the delivery of over 400man years of development effort and the retirement of over 300 systems• Implemented a world-wide multidimensional cost model across BNP and Paribas – accredited as a critical enabler for achieving 200m Euro in synergies.

London, England, Gb

Houston, Texas, Us