Claire Reid Email & Phone Number

Dunboyne, County Meath, Ireland

Contract Coordinator Veolia at MSD Dunboyne Biologics

Dunboyne, County Meath, Ireland

Administrative Specialist Veolia at MSD Dunboyne Biologics

Ireland

Graduate Certificate in Management for Sustainable Development student

County Dublin, Ireland

[continuation of Symantec role]Led an experienced multi-lingual team of 8-10 technical support specialists over a period of 4 years for NortonLifeLock Inc. (Symantec), global leader in consumer Cyber Safety. Recovered customer relationships and drove customer experience (CX) improvements through handling sensitive escalations and acting as a consultation service for frontline support and internal stakeholders.Skills:Leadership; people & team development; coaching, mentoring and performance management; continuous process improvement and driving efficiencies; project management; change managementSample achievements:Supported and enabled progression of direct reports through coaching, mentoring, succession planning and performance appraisalDesigned and documented job profiles and career path framework as a shared resource for talent developmentPartnered with Snr Manager to co-design team charter, priorities and objectivesLed a project to improve customer experience and internal support processes which resulted in 34% reduction in escalationsProvided 25+ hours of confidential coaching as a coach within company coaching culture programmeCoordinated initiatives and events for up to 120 employees to foster connection, knowledge and success sharing

County Dublin, Ireland

County Dublin, Ireland

Dublin

Handled customer queries and complaints (French & English). Took ownership, conducted research, used initiative and personal judgement to find the best solution for both the customer and the business. Drove case handling insights back into the business to ensure continuous improvement in both customer and support agent experience

Hewlett Packard, Leixlip, Co. Kildare

Coordinated and drove through to completion escalations/urgencies from our client's Global Site IT Operational Managers. Liaised with the appropriate resolver groups to identify root cause and solutions.

Hewlett Packard

Provided French speaking Technical Support (Level 1) via telephone, web and email. Met and exceeded SLA’s and KPI’s. Mentored new starters and colleagues with regard to client processes. Work social committee member, organising activities and social events for around 50 employees.

Time spent as a stay-at-home mother and Childminder. During this time I volunteered on school parents' association and helped to run a community parent and toddler group.

County Dublin, Ireland

Joined the three directors as sole employee and office manager at company start-up, supporting up to a total of 16 staff.Set-up and implementation of office procedures; PA services to company Directors; Sales; Purchasing; Logistics; Stock planning and control; Credit control. Authorised signatory for company cheques and online banking payments

Assistant to Filtration Department Sales Manager.

Graduate Certificate In Management For Sustainable Development, Sustainability Studies, Distinction

Distinction - Level 6 Certificate In Training Delivery And Evaluation, Workforce Development And Training

Diploma In Personal, Business & Executive Coaching, Personal Awareness And Self-Improvement

Distinction - Level 6 Award In Life And Workplace Coach, Personal Awareness And Self-Improvement, Distinction

Graduate Diploma In Business Studies (Dbs)

Bachelor Of Arts (Ba), French And Philosophy