Claire Rose Carmichael Email & Phone Number

Scotland

As Business Unit Lead and Head of Sector, I led a team of extraordinarily capable Microsoft Business Applications Professionals. My responsibility was to effectively manage the utilization, Learning and Development Objectives, and growth of that team. I was responsible for forecasting, supporting, and reporting on the Projects delivered within that team and ensuring a high level of quality was maintained in all areas, acting as the main point of contact and escalation for key stakeholders. I provided thought leadership, support, and technical assurance to the Clients aligned to my Delivery Sector and operated in a Pre-Sales capacity to support the Commercial team in early engagement to grow the pipeline of new and recurring work for the Team.With my background as a Lead Functional Consultant on multiple Microsoft Dynamics CE and Power Platform Implementations, I was involved in Enterprise-level technical delivery of Projects, management of stakeholders and key user groups, delivery of training and guidance to user groups through Analysis, Delivery, and Training across the breadth of 1st Party Applications and Custom Solutions.I worked across the Power Platform, primarily in Customer Engagement and PowerApps, to deliver World Class Business Applications Solutions and Business outcomes to clients.

United Kingdom

Glasgow

Scotland

Oversaw upgrade to Dynamics CRM 2015 and rollout to all other trading divisions leveraging new software developments to tailor user experience and improve internal communication.CRM System Admin for 250 user system managing all training functions and delivering development requests internally. Including a recent upgrade of our internal Sales Process.Developed Internal CRM Feedback and Bug Reporting functionality and along with the Product Improvement and UAT Teams are engaged in continuous improvement and engaging all users for their recommendations. Board Level reporting on MI using embedded Power BI reports to report on cross platform financial data in a visually clear and powerful way.

Glasgow, United Kingdom

Working as part of the Working Design and Implementation team on Dynamics CRM/NAV 2013 Project with External Consultant Engagement from a Business Development and Marketing background.Mapping Internal Systems and allocating to relevant platform in design; Designing Work Maps and Connector Mappings across multiple departments. Internal Training rollout and management of UAT across the business of around 250 employeesData Migration from redundant SQL database and development of quantitative and qualitative KPIs for database growth and improvement.Oversaw database build out and management of Marketing Lists, Marketing automation through integrating Dynamics CRM with external Lead Generation Software and building custom reports to show progress and pipeline growth.

Scotland

Developed tailored Sales Management Systems across 3 sites in Central ScotlandPeople and Stock Management on custom built system. Developing and working towards KPIs - utilising tailored reports to show results and areas for improvement.Developed and rolled out training on consistent visual merchandising models across the interior stores

Glasgow, United Kingdom

People Management, Recruitment and Commercial decision making in a Flagship StoreTailored KPI Performance reports to better show efficiency savings and improve stock management levels over tenure.Team delivered 15% year on year increase mid-recession and consistently improved product retention levels.Utilised NAV Based Procurement System for rapid stock ordering in line with commercial demand directly resulting in improvements on identified KPIs

Glasgow, United Kingdom

Overseeing Sales and Marketing Automation on a bespoke CRM System for the Essex Region.Managing Sales Process, creating and building out Targeted Marketing Lists based on data trends.Gathering statistics on team and regional performance and creating dashboard-like reports to demonstrate the ROI delivered on structured and intelligent campaigns.Identified as a System Super User and responsible for internal training and development within the team.