Claire Ross Email and Phone Number

• Conducted market research with 160+ participants to gauge product demand prior to development.• Successfully built an initial customer base of 280+ individuals pre-registered for the product launch.• Executed comprehensive business development strategies across market research, finance, operations & marketing, while maintaining the company’s mission & vision.

• Graduated from a 9-week, full-stack web-development program using programming languages such as SQL, Ruby on Rails, JavaScript, HTML5, Git, Postgres, Heroku & CSS3.• Achieved completion of 3-5 daily coding challenges, encompassing interactive CSS/HTML tasks & Ruby coding.• Led a small team in the development of "StayClassy," a fully functional Airbnb clone for learning and teaching classes, within a one-week project sprint.• Spearheaded globally diverse team of 4 individuals in a 2-week project sprint for "MixEatUp," resulting in the design, development & launch of a website. Presented the final project to 100+ attendees in person & via live stream.• Managed daily team collaboration meetings, project timelines & tracked team performance through effective timeline management.• Orchestrated events for cohort class of 25 to foster collaboration & engagement in class.

• Managed a client portfolio of 10 real estate investors, including Fortune 500 owners and individual real estate owners, with an average account revenue of $7.3M. • Achieved a 99% personal client retention rate from 2018 to 2023.• Developed and integrated a new business development pursuit project timeline and guidelines which was implemented by JLL’s New Business Pursuit team and utilized on 400+ new business pursuits nationally.• Negotiated contracts and partnerships valued at $4MM on average with a 5-year term.• Led account management, assessed client needs, and negotiated 30+ contracts per quarter, spanning from Fortune 500 companies to startups.• Created an Excel model analyzing office lease economics to support clients in achieving underwriting proforma.• Conducted SWOT analysis for 12 client accounts, presenting resolutions for weaknesses and threats through structured implementation plans. • Collaborated with internal business line verticals to enhance client deliverables and service experience.• Achieved recognition as the youngest top female producer in the region, closing over $82MM in sales and surpassing the 2022 sales target by 300%.• Served on the (USA) Southeast Diversity & Inclusion Board to guide internal recruiting and retention policies.

- Conducted investment committee case write-up, underwrote potential investments, and analyzed returns for Senior Housing team - Evaluated offering memorandums, underwrote investment portfolios, and conducted construction analysis for Transactions team - Established Excel Analysis Packet for analyzing multiple assets within a retail portfolio for the national Retail Transactions Team

• Conducted Leasing Assumptions for 8 office buildings, constructed RFP Summary, and conducted Competitive Sets for Landlord Representation• Evaluated 50+ potential leasing properties and compiled 4 optimal results for the Georgia Association of Realtors• Collaborated with Tenant Representation to generate 50+ stacking plans and 20+ lease abstracts• Established JLL Intern Instagram, which garnered 200 followers in less than 60 days and oversaw 70 interns across 10 cities• Innovated and co-managed official JLL Intern website and collaborated with the Marketing Team to film and produce JLL Atlanta Summer Internship Experience

• Founded organization in order to assist elderly with difficult daily tasks such as pet care, yard work housekeeping and house sitting, electronic device set-up, errands, organization, and daily visits • Personally publicized services to retirement community of 155 homes• Experienced rapid growth of demand for services, hired four employees

- Conducted analysis of days’ gains and losses and updated closing procedure to minimize revenue loss from employee miscount - Discovered inefficiencies in room compensation process and devised standardized guide for appropriate levels of reimbursement - Encouraged staff to significantly improve face-to-face hospitality and saw Medallia score increase from 68-83