- Cultivates and maintains relationships with a 200+ established wholesale accounts. - Build a business development strategy for new customer acquisition, including visible marketing through trade shows

- Supported start-up business in building new operations and sales infrastructure through tools, strategy, etc.- Identified and established new B2B, wholesale, and direct-to-consumer opportunities for the brand as well prospecting new markets to develop.

Upon Asurion LLC purchasing Enjoy Technology in 2022, I served as an Operations Manager for the Virginia, Washington DC, Maryland, and Pennsylvania markets, where I focused on making sure our sales operations were effective and delivered on the brand promise. Transitioning environments, operational systems, and cultures, I tapped into my problem-solving capabilities, looked for solutions, created opportunities for the greater good, and delivered immediate results for the team and company. Highlights • Responsible for the Maryland, Washington, D.C., Northern Virginia, Pittsburgh and Philadelphia, PA, and Hartford, CT. regions.• Led a team of market coaches who were responsible for 60 sales professionals ensuring they were onboarded and positioned to meet sales goals.• Worked alongside the Asurion sales enablement team and other market leaders to develop field team sales strategies, and ensure sales goals were met, and teams were properly resourced.• Delivered daily business reports to Asurion field operations to help inform ongoing strategies for logistics, inventory control, and delivery.• Participated in the highly regarded Asurion Everyday Leadership program receiving my White Belt Certification within 30 days.Asurion LLC, a technology insurance company, is the go-to solution for making sure that all things tech works – no matter the location, device, or issue.

Joining a retail disruptor like Enjoy Technology, I immediately saw the opportunity to create high-performing teams filled with people passionate about creating an exceptional customer experience in a personalized, high-touch retail environment— our customer's home. Leaning on my previous retail experience in brick and mortar, I devised revenue strategy and operational programs that enabled us to continue fast growth in specific markets. Assuming additional responsibilities was welcome and allowed me to expand my skill set and leadership style. While my focus was operations, marketing, sales, and business analysis were critical to my success and that of my team. Gaining this expertise positively influenced my transition to Asurion upon its acquisition of Enjoy Technology in 2022.Highlights • Transitioned to a new industry—telecommunications and launched the Alexandria, VA/Washington, D.C. market in a 100% remote environment.• Achieved and maintained a 15% revenue increase each month from June 2020 to May 2022, placing the D.C./Alexandria market into the Top 10 revenue-driving markets for the company.• Ensured employee recognition and team-building were prioritized and led authentically. Recruited and onboarded up to 150 new hires, including all communications, training, scheduling, and certifications.• Managed the on-site leadership team comprising a team of 60 telecom sales experts.• Oversaw multiple pilots for Apple and AT&T, including training, apps, systems, customer service, and rewards programs.• Ensured that the sales team consistently provided an excellent customer service experience to approximately 1,700 customers each month, and the team averaged an NPS of 88%.

Joining L.L. Bean first as a Department Manager and then moving into the role of Assistant Store Manager within a year provided an opportunity to showcase my operational skills for a brand known for its excellence and commitment to its customers and outdoor heritage. Recruited to join a newly formed leadership team to open the North Bethesda, Maryland, location in the recently developed outdoor, destination shopping experience called Pike & Rose.Spanning all departments within the store and working alongside the Store Manager, I oversaw all store operations, ensured flawless execution of multi-channel service initiatives, and recruited, hired, trained, and developed talent.Responsibilities• Oversaw all operational execution, including: • Inventory Management - pricing updates and merchandise replenishment • Visual Merchandising • Promotional and marketing initiatives• Ensured our teams delivered an unparalleled customer service experience through example, training, and coaching based on the principles of L.L. Bean's iconic customer experience philosophy.

My time with Anthropologie—in Toronto, Canada, Maryland, and Washington, D.C. came with rapid advancement during a high-growth time within the company. Each role presented new opportunities to open new stores, increase my responsibilities, and gain experience with a brand leader and executive leadership team. Adapting, flexing, and always ready for the next challenge, I found my niche in operations, executing at a high level and delivering results that aligned well with the company's growth objectives. As Store Brand Leader for the Georgetown location, I supported the store's operations with an emphasis on delivering an engaging and inspiring retail experience, fostering an environment of continual development to create a culture of excellence, creativity, collaboration, innovation, and trust. During this time, this location was transitioning from a traditional Anthropologie to a larger multi-URBN Anthropologie & Co location. Within my role and throughout my time with Anthropologie, I served as the Customer Experience Manager focusing on four key areas: • Customer Experience • Leadership + Team Management • Visual + Business Operations • Communication + RelationshipsHighlights/Responsibilities • Recruited to join the new leadership team to open the Queen St Anthropologie, a new location in Toronto, in 2014.• Led the team in delivering an omni-channel service model—a frictionless customer experience and ensured the store's operation positively impacted sales and the customer experience. • Collaborated with the leadership team to plan a strategic approach to daily, weekly, and monthly operating procedures; actively assessed sales forecasts, staff scheduling, and payroll management and adjusted accordingly. • Ensured the store product flow positively impacted sales and the customer experience.

The chance to work in an entrepreneurial environment where the mission was to infuse people's lives with joy—one cup at a time was an opportunity to combine my love of community, education, and customer experience. Encouraged to educate customers about the world of tea, DAVIDsTEA blends, products, and accessories blended well with overseeing the store's day-to-day operations and delegating effectively to meet daily/weekly deadlines and goals. While at DavidsTea, I developed a passion for working for brands committed to their mission, customers, and operational excellence. Highlights• Started as a Tea Guide and became the Assistant Store Manager in under a year.• Oversaw Community Outreach and events at several DT locations, including Toronto World Pride, a summer kickoff launch with the Waterkeepers Organization of Lake Ontario, and countless tea launch events.• Selected to join the leadership team that opened Yonge & St. Clair location in 2013.