Claire Buchanan Email and Phone Number

- Coordinating with location staff and vendors to place orders and ensure their arrival within operational windows- Entering purchase orders into Dynamics, assigning each line item to the appropriate account number and verifying order receipt to approve payment- Facilitating transfers of inventory between locations and departments, ensuring line items are charged or credited to correct accounts- Receiving stock for international locations and maintained accurate records in order to create customs documentation for future shipments- Managing online retail operations, including stock management, customer service and fulfillment of orders- Submitting monthly reports of online retail transactions to the Finance department and reconciling discrepancies - Assisting in hiring of department staff and creation of standard operating procedures for online store management, purchasing and mailroom duties- Prioritization of tasks to ensure deadlines are met and balancing of daily tasks and long-term projects as necessary- Utilization of a variety of software including Dynamics, an organizational CRM database, Microsoft Suite, inventory management software through QuickBooks, and shipping management tools; research, evaluation and facilitation of the transition to new inventory management software

- Applied for grants and coordinated fundraising efforts, including community outreach and donor solicitation- Logged contributions into CRM database and ensured timely donor recognition; provided fund usage reports to grantors and sponsors- Published a monthly newsletter highlighting shelter achievements, events, fundraising efforts and sponsors- Assisted new leadership through transition, identifying opportunities for improvement and recommending organizational goals and priorities- Worked closely with director and board to ensure consistent messaging and coordinate fundraising efforts- Served as primary development contact and participated in local non-profit support events; met with donors to facilitate major gifts

- Provided daily animal care and enrichment including veterinary care- Trained new staff and served as a primary team member, coordinating animal care and covering shifts as necessary- Facilitated meetings with potential adopters and evaluated adoption applications- Evaluated animal behavior and made training/placement recommendations; assisted in dog training classes

- Part of development team that raised over $150K in 6 months through grants and fundraising to support and expand food pantry operations- Worked directly with new Executive Director to build development strategies - Researched and applied for grants independently and assisted Development Specialist on larger requests

- Received and sent daily paper mail for a large non-profit organization with multiple international branches- Managed time effectively to complete a variety of additional daily tasks including large print orders while meeting set delivery and pick-up times- Shipped packages domestically and internationally, determining the most cost effective methods while ensuring on-time deliveries.

- Greeted guests, collected admissions fees, and provided information about the historic site- Supported local tourism through recommendations to visitors - Tracked gift shop inventory and assisted in researching, purchasing and maintaining product inventory- Reconciled daily cash balance- Assisted in events planning and organizing and created literature and signage for events; reached out to local businesses to promote events.

- Resolved customer concerns quickly and professionally- Submitted daily sales reports and reconciled cash balance- Delegated daily tasks and filled in as needed to accomplish daily production goals- Interviewed, hired and trained new team members - Served as liaison between staff and upper management