Claire Skillen Email & Phone Number

Victoria, Bc, Ca

March 2021 - June 2024 PRIME - MoH Senior Change Manager/ Change LeadSupporting the implementation of PRIME an identity assurance application for health information, to 100,000+ health care professionals and key support staff. PRIME grants Ministry approval to request access to PharmaNet.March 2020 - September 2021Western Region LeadContract with the Canadian Coast Guard as the Western Lead for the $25 miliion Communication Portal for Integrated Incident Response Project - part of the Ocean Protection Plan. - includes 6 months advisory - QA and Process support.

Founded in 2011 as Island Women in Technology, the group’s initial mission was to offer a positive and supportive environment where women who worked in STEM (science, technology, engineering and maths) could connect and build a community. A common concern from members of the group was that they felt like the “other” at work. The goal was to counter that and help women flourish and grow their networks, careers and personal skills.In 2016 the decision was made by an ad hoc committee to change the name to include science since so many members were active in research, academic and corporate science roles. Today there are over 400 women who subscribe to the iWIST event invitation email newsletter. iWIST hosts networking and professional development events six times a year.

Building community for Women in Science Technology Engineering and Math

Victoria, Bc, Ca

The People and Workplace Strategies Branch supports the Ministry of Energy, Mines and Petroleum Resources, Ministry of Indigenous Relations and Reconciliation, the Ministry of Agriculture and the Ministry of Environment with workforce planning, diversity and inclusion, leadership development and Indigenous Cultural Training. Built partnerships across all sector Ministries to develop and manage three core program components for the Leadership Cohort Program, cohort forums, team project challenges and executive job shadowing, all which have been launched on time and on budget Developed and launched the 2019/20 Supervisor’s Forum for the development of management skills across natural resources Ministries; successfully developed and delivered a webinar for Supervisor’s Forum on Failing Forward; Forums have had a 20% participation rate (~150 people) and an 80% satisfaction rating As the Project Lead, I am currently developing the work plans for the Ministry of Energy Mines and Petroleum Resources Talent Management workforce planning initiatives Facilitated Ministry of Agriculture and Ministry of Energy, Mines and Petroleum Resources work force planning sessions and developed work force planning frame Developed the agenda for and soon to be facilitating the LNG cross government committee on community wellness Successfully supported the Climate Action Secretariat Industrial Reporting and Controls Team (Business Functions Definition and RACI Matrix development)

I support organizations of all sizes through business process analysis and management, business analysis, strategy development, root cause analysis, perfomance measurement, project and change management.

Ministry of Technology Innovation and Citizens Services - Office of the Chief Information Officer. Employee Transfer Process Review Identifed Pain Points, defined problem statements and scope facilitated process development sessions and compiled a series of recommendations that will reduce process cycle time, improve the client experience, create clear messaging to iStore preparers, improve process communication and reduce user downtime across provincial government.February 2016 - December 2016 - Ministry of Technology Innovation and Citizens Services - Office of the Chief Information Officer - Unified Communications ProjectEstablishing a baseline of over 30 steady state processes, drafting project processes for a multi-million dollar province wide communications cut-over project, developing process level KPIs and fostering a culture of continuous improvement for the Network Communications Services - Ministry of Technology Innovation and Citizens Services.

Saanich, Bc, Ca

- Completed operational models for BCA applications: Assessment Archive, BC Online Application Reporting and BC Assessment Employee SharePoint- Completed the Assessment Archive Privacy Impact Assessment in time for application launch - Assisted with the organization wide printer refresh – all devices were delivered and training completed for staff- Completed a policy impact review for the BC Assessment Flexible Workplace project identifying policies and procedures requiring updates, requirements for new policies and identifying updates required in the collective agreement- Developed new flexible workplace and Information Technology Services polices and guides for both BC Assessment managers and staff as well as a flexible assessment process for the organization

Washington, District Of Columbia, Us

Organize events for members and affiliates that support both practice and professional development.

Montreal, Quebec, Ca

Ministry of Environment – Environmental Assessment Office-CGI was contracted by the Environmental Assessment Office to replace Epic – the EAO’s primary method for receiving and processing environmental assessments in British Columbia – and develop an “Application Framework” that would be employed to streamline development and provide a consistent user experience. Planned and conducted requirements elicitation sessions with both the business and information management branch management members (over 120 sessions) and delivered 30 validated processes Defined/developed As-Is and To-Be (current and future state) user and system requirements, use cases/stories in Sparx Enterprise Architect Created BPMN process models in EA Sparx V.10, documented requirements and ensured adherence to government Systems Integration (SI) standards The Business Process Requirements Document was validated and approved by the EAO Ministry of Forestry, Lands, Natural Resources Operations (FLNRO) - Project to replace and integrate a total of 57 imperative Wildfire Management Branch applications, some of which have reached end of life. Created a functional decomposition and BPMN process flow diagrams of the current stateInteracted with members of the business from across the province eliciting requirements and performing analysis using multiple business analysis techniques  Performing the Gap Analysis between the As Is and To Be requirements Authored future state (To Be) requirements documents and identified and documented Business Rules Communicated with project stakeholders and development team, management of client relationships

To provide small businesses (1-30 individuals) with strategic direction, tactics for growth and sustainability, budgeting, process analysis, marketing, research as well as recommending key supports and resources for success.

Vancouver, Bc, Ca

Leadership Development, Capstone project. Presentation April 2013

Vancouver, British Columbia, Ca

BC Hydro Managers and Professionals in Development Program Transmission and Distribution Project and Program Delivery • Created a consistent Contract admin process identifying opportunities for service improvements and overall efficiency in 8 provincial regions for 18 staff – 9 hours of staff time saved per day • 17% improvement in the accuracy of the contract data system management (5300 work orders/ 35000 data points) – through data verification/ correction, data base design modification, reporting and staff training• Developed and coordinated a streamlined accruals process which improved accuracy, reduced the number of overdue payments by ~15% and ensured the timely submission of the monthly accruals report – (~ $11 million) - developed training materials for Contract Admin and Contract Managers • Successfully acted for the Business Operations Manager, supervising 18 staff – fielded Contract Admin, Contract Manager and Senior Management enquiries, hired staff, addressed short term and long term disability claims, maintained a supportive environment and kept staff informed during a period of company wide cutbacksJohn Hart Generation Station – VIG • Facilitated a review of the Vancouver Island Generation group to assess compliance with Bronze level maintenance performance standards. Worked with crew leads and management team to address action items for Bronze and prepare the team for impending launch of Silver • Developed a backgrounder/ option paper for the Puntledge Decommissioning Project including site photos and scope package for Stage 1 Environmental Assessment in order to solicit expressions of interest. Reviewed proposals and awarded contract work for Stage 1 and 2 Environmental assessments and preliminary engineering work for the Puntledge decommissioning project which is currently underway• Prepared the work order packages for all 6 major generation station outages for Fiscal 12 for the maintenance planning manager 2 weeks ahead of schedule

Victoria, Bc, Ca

Conducted research on mineral exploration and mining permit processes, safety procedures, regulatory environments in other Canadian and international jurisdictions to inform the Division PlanIdentified initiatives undertaken in other jurisdictions that could be applied in British ColumbiaDeveloped a financial profile of all companies with mining operations in BCContributed to the development of a BC Environmental Mitigation Policy by conducting research on environmental mitigation practises in other jurisdictionsDeveloping a common mining application package and common natural resources application for proponents as part of the Resource Management Coordination Project (RMCP)Developing process maps for process review - RMCPChair EMPR Innovation Committee -calculated quarterly innovation cost savings for executive, coordinated intranet page redesign and energy information sessions, collaborated with the Ministry space consolidation committee to help facilitate the merging of two offices, developing an Innovation Awards Program and successfully advocated for an innovation room for staff

Victoria, Bc, Ca

Developed coal bed gas best practises and regulations for industryResearched and developed options for the renewable fuels regulation Participated in meetings with First Nations, Industry, Non Governmental Organizations, and other areas of government regarding coal bed gas and renewable fuelsProduced scientific posters for use in community meetings as well as reports, briefing materials and correspondence as requiredDeveloped jurisdictional scans, research papers and background material for major initiativesChair EMPR Innovation Committee - organized SPARK launch, developed Web form for staff input, calculated innovation cost savings, coordinated intranet page redesign and energy information sessions

Victoria, Bc, Ca

Co-managed a complex ministry wide project; managed project issues and developed mitigation strategiesUpdated the project charter and developed project timelinesParticipated and co-facilitated focus groups with internal stakeholdersAnalyzed data from focus groups for presentation and distributionUpdated the Strategic Project Management Website for reporting and deliverablesPrepared communiqués for field staff on province wide initiativesEvent planning and facilitation - for focus group sessionsManaged the implementation of and acted as the point person for the Ministry's Food and Sundries Voucher Program

Victoria, Bc, Ca

Interpreted complex policies and applied procedures and legislationDetermined eligibility of applicants for BC Employment and Assistance and authorized those paymentsLiaised and worked with health and social workers, housing associations and local governments to meet the complex needs of the clientAdvocated and managed with sensitivity a diverse caseload of approximately 300 clients, (MH caseload, hospital intakes, persons with persistent multiple barriers

Master Of Counselling Psychology, Clinical, Counseling And Applied Psychology

Mba, Business Administration

B.Sc., Physical Geography

Human Resources Management And Services

Master Of Business Administration - Mba

Bachelor Of Science - Bs, Geography