- Manage client relationships and contacts on an ongoing basis ensuring multiple campaigns are running smoothly and within agreed targets- Analyze sales reporting data via Excel and Power BI, tracking progress and collaborating with cross-functional teams on proposed changes - Communicate campaign sales data monthly and quarterly to internal stakeholders as well as clients, strategizing adjustments to campaigns and training- Develop branded collateral that is used by field offices and sales representatives- Create and communicate territory priority lists, aiming to provide the best territory fit based on sales data trends, demographics and campaign needs- Handle customer issues and complaints effectively and with urgency- Arrange and host location meetings on a regular basis that include daily agendas, guest speaker topics, team building events and dinner parties- Responsible for implementing process changes to increase efficiency

- Manage customer account relationships and act as day-to-day point of contact for a full portfolio of clients- Work cross-functionally with Operations, Product and Regulatory teams to ensure proper alignment for product launches and growth within the company- Align client objectives with products offered to best serve the customer and their business goals- Work with product development to understand and advocate for enhancements to products offered- Act as the product expert to help customers understand and use the product to the fullest potential- Present crucial KPIs to clients on a monthly basis to help maintain growth for the customer’s business while identifying opportunities for revenue growth- Onboard new accounts by assisting with technical integrations, product training and project timelines

- Collaborate with Commercial Manager, Operations and Product teams to solidify the product roadmap and game release timelines- Create formal communications of new game releases, features and events to customers detailing timing, regulatory approvals and game-specific information prior to launch- Track game release data regularly for each operator and location to evaluate game adoption and success- Develop and maintain new product launch processes to streamline game releases- Work with compliance and certification teams to follow ongoing regulatory updates and requirements- Support the Account Management team and customers by escalating and resolving service related issues- Communicate ongoing project information, game launch data and new market entries in ongoing Commercial team meeting

- Owned the communication of new product development projects and updates between cross-functional team members- Maintained accountability for Product and Marketing colleagues throughout entire product development cycle ensuring on-time execution and delivery- Established product positioning and messaging standards to be used on new product launches- Developed and defined product positioning and messaging by identifying points of differentiation that solve customer needs- Analyzed the outdoor product competitive space for areas of improvement in product positioning and new product development- Supported project kick-offs by identifying all touch points and team member responsibilities

- Led and conducted new product presentations at national sales meeting as well as continued education trainings with customers and sales teams throughout the year- Collaborated cross-functionally with every division of the organization to create, develop and launch new product offerings- Identified product holes and needs by gathering data and fostering relationships with sales team and customers- Presented and outlined product line changes effectively and comfortably to all levels within the company as well as external stakeholders- Worked with marketing and sales teams to develop successful product value messages to the customer- Led team of two engineers to create products that meet all product feature requirements- Created business cases and product road maps outlining the overall project, timeline and return on investment

- Researched competitive market while communicating with sales and customers to determine opportunities for new products that should be offered in the market space or possible improvements to existing products- Coordinated with every division of the company to create, develop and execute new product offerings to make certain the launch of the product is successful for the company and customers- Managed new projects from conception to completion to hit expected launch dates and deadlines- Supported sales and customer service by ensuring they have a comprehensive understanding of all products by presenting product information in an organized and exciting way

- Managed multiple customer accounts, orders, quotes and special requests while always exceedingexpectations and promoting the brand- Advocated for new products offered to the customer by establishing appropriate promotion and sales methods with multiple teams within the company- Leveraged and built strong and positive relationships with customers- Collaborated with other divisions within the company such as production, engineering and purchasing, resulting in a consistent and positive customer experience

- Managed all social media platforms and acted as point-person with outside consulting firm, creating effective marketing messages via social media- Created quotes for new and existing customers in a timely manner based on information provided by sales and customer service teams- Collaborated with team on new procedures for customer visits by creating a welcoming atmosphere, assuring a positive experience for the customer during their appointment at ICTC- Assisted accounting department with vendor invoices; communicating between accounting, purchasing, and outside vendors so that invoices are settled in a prompt manner

- Collaborated with team by creating effective marketing messages via social media- Utilized strong organizational and interpersonal communication skills in order to meet deadlines- Efficiently completed projects in a timely manner, managing various tasks and assignments

- Acted as part of a team managing up to 8 employees in a high volume, specialty store- Developed a customized, consumer-based sales approach which resulted in increased sales- Assisted in initial set-up and grand-opening of retail store at The Florida Mall in August of 2010- Responsible for balancing register, opening and closing store, deposits, and employee training

- Built strong, positive relationships with customers resulting in increased sales and consumer satisfaction - Listened to the customer and offered products that best suited their needs- Assisted managers with new floor sets, store displays, mannequins, and inventory- Responsible for register and managing stock on sales floor