Claire Stammers Email and Phone Number

Teaching children and adults how to swim and working with swimmers to improve technique, efficiency and endurance in the water.

• Working collaboratively with the executive management team, organising and coordinating diaries, confirming meetings, global conference calls and workshops • Meticulously arranging travel and preparing complex itineraries, booking accommodation, paying invoices and handling expenses• Welcoming corporate clients to the building and directing them to the correct locations, dealing with enquiries and meeting all client needs, effectively and professionally screening and diverting unnecessary calls, following procedures at all times• Responsibility for developing and carrying out efficient office activities including email management, taking an active role in recruitment, holidays, absence management and maintaining personnel records • Managing, training and developing a team of personnel to ensure they each realise their full potential whilst facilitating in the achievement of business targets• Acting as escalation point for complex customer requests and complaints addressing issues professionally, efficiently and confidentially• Enforcing risk management and introducing contingency planning in line with company policy and procedure across all operations to ensure compliance with regulatory standards and current legislations, including health and safety.

• Key strategic and operational contributor to enhancing the profitability of the business, actively coordinated the overall business development of the brand through strategic planning, recruitment and training administration • Balanced a tenacious approach with outstanding service to secure new business, drove operational and sales strategies, managed sales and marketing promotions, directed tasks throughout the team• Achieved challenging business and personal objectives through strong leadership, outstanding service and in-depth product knowledge, acted as a key interface for business development activities• Motivated staff to ensure professional growth, productivity and compliance with all company policies • Oversaw radio advertising and promotions, instructed newspaper, journals and magazine advertising to raise profiles, additionally monitored internet content and advertising • Acted as a key business representative; attended conferences and events, made a significant contribution during Business to business networking, tendered and negotiated new business contracts