Claire Albaum Email & Phone Number

As a Customer Success Manager at Imagine Learning, I am dedicated to nurturing and growing relationships with our community. My role involves direct responsibility for maintaining strong customer relationships and serving as an informed thought partner in all aspects of implementation and rollout. Analyzing Community Engagement: Regularly reviewing community engagement data to identify strengths and areas for improvement, ensuring vibrant and active community… Show more As a Customer Success Manager at Imagine Learning, I am dedicated to nurturing and growing relationships with our community. My role involves direct responsibility for maintaining strong customer relationships and serving as an informed thought partner in all aspects of implementation and rollout. Analyzing Community Engagement: Regularly reviewing community engagement data to identify strengths and areas for improvement, ensuring vibrant and active community participation.Regular Check-Ins: Conducting consistent outreach to community members, both virtually and in person, to understand their goals, provide updates on community progress, and inform them of key product developments.Developing Community Strategies: Creating and implementing strategies to maintain strong community health, drive member retention, and identify opportunities for community growth and support.Internal Collaboration: Working closely with internal teams to drive adoption and success within the community, ensuring that members have access to the resources they need. Show less

Promotion to Senior Community Manager:I am proud to have been promoted to the role of Senior Community Manager, where I oversee the entire life cycle of our eLearning community members. This includes recruitment, onboarding, engagement, and ongoing community support.End-to-End Management of eLearning Community:In my current capacity, I am responsible for fully recruiting, onboarding, and supporting a community of over 170 eLearning instructors. This role demands a comprehensive… Show more Promotion to Senior Community Manager:I am proud to have been promoted to the role of Senior Community Manager, where I oversee the entire life cycle of our eLearning community members. This includes recruitment, onboarding, engagement, and ongoing community support.End-to-End Management of eLearning Community:In my current capacity, I am responsible for fully recruiting, onboarding, and supporting a community of over 170 eLearning instructors. This role demands a comprehensive understanding of their needs, ensuring a seamless experience from initial onboarding to continuous engagement and support within the community. Show less

Recruitment of eLearning Instructors:I take pride in being responsible for the strategic recruitment of eLearning instructors, curating a diverse and talented pool to enhance the quality and reach of our programs.Course Database Expansion:I have contributed significantly to the growth of our course database, overseeing the development of over 300 instructor-led courses. This expansion reflects my dedication to program diversity and relevance.Instructor Community… Show more Recruitment of eLearning Instructors:I take pride in being responsible for the strategic recruitment of eLearning instructors, curating a diverse and talented pool to enhance the quality and reach of our programs.Course Database Expansion:I have contributed significantly to the growth of our course database, overseeing the development of over 300 instructor-led courses. This expansion reflects my dedication to program diversity and relevance.Instructor Community Management:I actively manage and nurture our instructor community through various platforms such as LinkedIn groups, newsletters, blogs, and interviews. My efforts include organizing virtual meetups, facilitating peer-to-peer collaboration, and creating a supportive environment where instructors can share best practices and resources. By regularly engaging with the community, I ensure that our instructors feel valued, connected, and empowered to deliver exceptional learning experiences. I also gather feedback from instructors to continually improve our programs and address any challenges they may face.Live Training Classes Oversight:I take charge of our live training classes, overseeing the planning, implementation, and upkeep. This end-to-end involvement guarantees the delivery of seamless and impactful learning experiences. Show less

In my career at Michael Management, my journey began as a consultant, initially hired to explore the feasibility of a new role. Demonstrating my commitment to innovation and success, I not only ensured the success of my position but also pioneered the creation of a new full-time role within the company.Consultant to Employee:Embarking on my role as a consultant, I was tasked with exploring the potential for a new position within the company.Establishing a New Full-Time… Show more In my career at Michael Management, my journey began as a consultant, initially hired to explore the feasibility of a new role. Demonstrating my commitment to innovation and success, I not only ensured the success of my position but also pioneered the creation of a new full-time role within the company.Consultant to Employee:Embarking on my role as a consultant, I was tasked with exploring the potential for a new position within the company.Establishing a New Full-Time Role:I successfully built out my own position, focusing on instructor recruitment and community growth. This accomplishment not only validated the need for such a role but also led to the establishment of a new full-time position at the company. Show less

As the Center Director at Lafayette Academy, I lead operations, staffing, and customer relations for our Lafayette center.Tutor Recruitment:Foster a customer-focused approach by overseeing recruitment, hiring, and onboarding of tutors to ensure a skilled and responsive team.Oversight of Payment System:Manage billing for tutoring and college counseling services with a keen focus on customer satisfaction.Scheduling:Supervise tutor schedules, prioritizing… Show more As the Center Director at Lafayette Academy, I lead operations, staffing, and customer relations for our Lafayette center.Tutor Recruitment:Foster a customer-focused approach by overseeing recruitment, hiring, and onboarding of tutors to ensure a skilled and responsive team.Oversight of Payment System:Manage billing for tutoring and college counseling services with a keen focus on customer satisfaction.Scheduling:Supervise tutor schedules, prioritizing efficient service delivery and responsiveness to customer needs.Community Management:Proactively address tutoring appointment issues and engage in customer care initiatives, including personalized parent calls.Curriculum Development:Organize and manage major educational programs, such as SAT/ACT prep and exam crams, with a commitment to enhancing the customer experience. Show less

San Francisco Bay Area

Lafayette Academy serves as a community learning center offering tutoring, college counseling, homework help, after-school classes, and ACT & SAT prep.Responsive Communication:Ensured prompt and informative responses to inquiries through phone, emails, and form submissions, maintaining clear communication about the range of services offered.Marketing Coordination:Received and coordinated incoming requests for marketing ideas, actively contributing to the development of… Show more Lafayette Academy serves as a community learning center offering tutoring, college counseling, homework help, after-school classes, and ACT & SAT prep.Responsive Communication:Ensured prompt and informative responses to inquiries through phone, emails, and form submissions, maintaining clear communication about the range of services offered.Marketing Coordination:Received and coordinated incoming requests for marketing ideas, actively contributing to the development of promotional strategies and outreach efforts.Schedule Optimization:Managed and monitored tutor and student schedules, optimizing service delivery for enhanced efficiency and improved learning experiences. Show less

Lund, Sweden

At AIESEC, an international organization dedicated to fostering leadership development and global internship opportunities for young people, I played a pivotal role in ensuring the fulfillment of our mission by matching students with global internships. Internship Matching:Recruited, interviewed, and successfully matched students to international internship opportunities, aligning their skills and aspirations with organizational goals.Program Facilitation:Conducted… Show more At AIESEC, an international organization dedicated to fostering leadership development and global internship opportunities for young people, I played a pivotal role in ensuring the fulfillment of our mission by matching students with global internships. Internship Matching:Recruited, interviewed, and successfully matched students to international internship opportunities, aligning their skills and aspirations with organizational goals.Program Facilitation:Conducted informative sessions, facilitated contract signings, and organized preparatory and feedback seminars to enhance the overall internship experience for participants.Ongoing Support:Maintained continuous communication with interns throughout their exchange, ensuring their safety, happiness, and overall satisfaction with the program. Show less

Bachelor'S Degree, International Relations And Affairs, Gpa 3.8

WES Regionally Accredited Degree

General Education

General Education