• Day to day office management of admiration, staffing, adherence to health and safety and statistic reporting. • Ensuring relevant information received from various departments / managers and service providers is completed according to deadline submission. • Managing and maintaining all administration systems and documents• Management of staff daily• Versatility to adapt to new and changing situations on a daily basis. • Maintaining and organizing paperwork and documents, both in hard copy and electronically• Drafting, typing and sending emails and letters.• Working with strict daily, weekly and monthly deadline

With a specialised focus within Serviced Apartments, I work hand in hand with clients to determine the best solution to optimise their guest experience through the mining and analysis of guest data, how they can use this to remain competitive, to enhance operations and to improve their online reputation and reviews, but most importantly how to Listen, Learn and Earn from their guests.GuestRevu is the hospitality industry’s premier cloud-based tool to collect, monitor, manage and report on all your guest feedback. With offices in the United Kingdom and South Africa, GuestRevu was born out of an awareness for the need for an easy, effective and inexpensive guest management solution for the hospitality industry worldwide and continues to grow and expand with every year. Proactively managing your guests' feedback has the potential to increase your direct bookings and develop new levels of trust with your guests. Separate your business form the crowd by harnessing the power of your reviews to the fullest with GuestRevu

- Handle telephonic and email support queries from clients- Manage debtors for the company- Product training to clients via Skype, Cisco Online Session, telephonic or face to face- Product demonstrations and presentations to potential clients- Management of client database for the company- Growing the existing business by approaching potential clients

- Grow existing business for 3 different properties, namely Mabula Game Lodge, Cape Milner and Clifftop Exclusive Safari Hideaway by approaching various key accounts already in place within the organisation, with the main focus being concentrated on corporate companies - Develop sound relationship with new clients clients as well as maintain the existing relationships - Qualify and quantify all sales contacts to ensure the requirements of the client can be met prior to face to face appointment being actioned- Preparation of sales business plan, SWOT Analysis, Action Plans for the Sales growth of the 3 properties - Telesales and Sales Calls. Required to achieve 15 face to face appointments with both new and existing clients per week as well as achieve between 10 – 15 telesale calls per week.- Identify current market segments and clients within each segment.- Be aware of competitor activity. Prepare competitor reports for management once a month - Preparation of weekly and monthly sales and business reports- Track business activity with potential and confirmed business and work closely with the target of room nights set for each month and quarter - Grow existing business by approaching various associations, travel agents and professional conference organisers, corporate companies in order to maximise sales - Sell the facilities of all the Hotels to a targeted market at rates as per policy and parameters ensuring maximum conversion of sales calls- Maintain and grow the data base. - Actively sell all of the facilities of all 3 Hotels to the corporate market- Implement and evaluate sales development activities

- Sales awareness to the corporate market as a new development at the Indaba Hotel- Grow existing business at the Mowana Spa – Indaba Hotel by approaching various associations, travel agents and professional conference organisers, corporate companies - Develop sound relationship with clients - Preparation of sales business plan, SWOT Analysis, Action Plans for the Sales growth of the Spa- Telesales and Sales Calls- Identify current market segments and clients within each segment- Monitor and track activity from corporate clients to the Spa as the main target market for the establishment - Be aware of competitor activity - Negotiations of rates and special requests- Preparation of weekly and monthly sales reports - Interact with all departments & attend weekly management meetings- Manage all events related to the Spa to bring added value to enhance the unique experience at the Hotel- Handle all Educationals / site inspections to the Spa - Submit and make presentations of proposals - Guest relations for all VIP clients- Host corporate events and special functions both internal and external- Sell the facilities of Mowana Spa to a targeted market at rates as per policy and parameters ensuring maximum conversion of sales calls- Maintain and grow the data base through E Marketing. - Develop and update sales database- Develop and implement a marketing plan in collaboration with the strategic role play - Implement and evaluate sales development activities- Source promotional items for Top of Mind Awareness

- Grow existing business by approaching various associations, travel agents and professional conference organisers, corporate companies - Develop sound relationship with clients - Preparation of business plan, SWOT Analysis, Action Plans in order to maximise sales growth at the Hotel- Telesales and Sales Calls- Identify current market segments and clients within each segment- Monitor and track performance of key accounts - Be aware of competitor activity - Negotiations of rates and special requests- Preparation of weekly and monthly sales reports - Interact with all departments & attend weekly management meetings- Attend all Travel and Trade related functions – Events, Exhibitions, Trade Fairs, Network Events, - Manage all events and trade exhibitions related to the hotel- Handle all Educationals / site inspections to the Hotel- Submit and conduct presentations of proposals to any new leads or clients- Liaise with sales manager regarding sales