Claire Thorstensen Email & Phone Number

Waterford, Wisconsin, United States

Manage business operations, strategic planning, and lead teams to build cool things, grow amazing talent, and delight our customers!

Consulting practice helping our clients to better understand their business, their industry, and vendor choices. We work with our clients to evaluate a service or product, consider an investment, or re-evaluate their existing business and/or programs. We provide expert guidance and consultation to ensure our clients have the information they need to make.

Develop and define strategic direction for modernization of back office solutions. Build and communicate cross functional roadmap and coordinate teams to execute on the modernization of products.

• Responsible for Client Data Solutions.
• Deployed Tableau Data Visualization solution for clients to visualize their data.
• Developed strategy and roadmap to execute on the vision to monetize data.
• Responsible for new Reporting and Analytics offering to clients.
• Responsible for maintaining and enhancing the solution for fleet customers, to create consistency across their vehicle programs offered to their employees.

• Responsible for maintaining and enhancing existing vehicle products and services provided to well over 1,000+ customers and utilized by 200,000+ users.
• Developed and executed on roadmap vision to monetize data, releasing a mapping and analytics visualization platform to market.
• Launched a new platform and experience for end users.
• Developed, and brought to market, a solution for fleet customers to replace a fuel card with a fuel reimbursement program.
• Maintained governance on product and policies applicable to vehicle programs.

• Provided strategic leadership and direction for a Services team responsible for consulting on, designing, and managing vehicle programs for Fortune 500 companies.
• Steadily grew service offering 35%+ annually each year for 7 years.
• Consistently maintained services gross margin at 70%.
• Lead the development and transformation of team to support the increasing growth.
• Developed automation and streamlined processes to support extensive growth with automation versus additional employees.
• Standardized client documentation, training approach and materials to support growth and automation.

• Process incoming data with an accuracy rate consistently above the team average. Effectively and accurately answer client and customer inquiries. Participate in and lead team projects.
• Standardized the support and management of incoming calls.
• Maintained enhanced data to assist in the management of incoming inquiries.
• Provided tools to team to improve their ability to resolve inquiries with one touch.

• Residential and commercial real estate agent licensed in Wisconsin. Detailed property management, preparing and presenting contracts, individually listing and selling properties, designing marketing and other.
• $3M+ in sales.
• Part-time job while completing bachelor’s degree.
• Completed bachelor’s degree while exceeding personal sales goals.
• Managed the sales of $15M condominium development.

• Assist patients in the admission process while maintaining excellent customer relations in a fast paced environment. Foster positive customer rapport while resolving patient issues. Maintain an understanding of health.
• Efficiently place patients on applicable healthcare floors, through relationship building and hospital knowledge.
• Prioritize and maintain inventory of urgent needs, future needs, and past placements to balance placements appropriately.
• Developed electronic training manual for department.

Bachelor Of Business Administration (Bba)

Graduate Studies