Claire Mcmahon Email & Phone Number

Belfast, Northern Ireland, United Kingdom

o Provide first line support through the call-logging software and on-site, as appropriate for all incidents and requests.o Issue customers with details of call assignment and likely resolution timescales.o Reassign or escalate incidents and requests to on-site third line support, third parties or other teams where appropriate discussing fully with colleagues.o Monitor and update all incidents and requests, including calls assigned to external suppliers.o Review incidents and requests with customers and work together to continuously improve service delivery provision.o Deal directly with requests and complaints alike and escalate where necessary.o TCP/IP Troubleshooting.o LAN/WAN troubleshooting Skills.o Building and Maintaining Desktop/Laptops (HP/Dell).

Belfast, Irlande Du Nord, Royaume-Uni

Responsible for key deliverables in high profile engagements, with clients in the private and public sectors in Northern Ireland.

Boulogne-Billancourt, Île-De-France, France

Teaching French elementary school children English in classes of 25-30 pupils.Working in French and English to assist children to develop their English communication skills Delivering oral and visual presentations to enhance the children’s knowledge of Irish culture

Belfast, Northern Ireland, United Kingdom

Fossil is an American brand distributing lifestyle products, specialising in watches and leather goods.Demonstrated the ability to work independently and with others to provide the best customer experience in-store whilst simultaneously achieving personal and team targets and sales quotasStrong service orientation with positive charisma demonstrating a passion for lifestyle fashionOperated the cash register, handling customer requests and issues efficiently

Levallois-Perret, Île-De-France, France

Working in French and English within an international sales team, supporting the Account Managers by headhunting candidates for freelance contract roles or full-time employee vacancies.Sourcing of resources for international clients, specialising in ERP and CRM applications including SAP and other technologies.Responsibilities:- Liaison with consultants and other contacts in French and English.- Maintenance and updating of internal database.- Use of recruiter tools and platforms.- Client prospection and network building.

Newry, Northern Ireland, United Kingdom

Demonstrated excellent active listening skills when taking customer orders, instruction from senior members of staff and participating in daily briefings regarding changes to the menuAcquired strong customer service skills, including assessing and anticipating customer needs, promptly providing practical solutions and recommendations, adhering to quality standards to ensure superior serviceDeveloped strong organisational and communication skills when working on the pass in pressurised situationsEnhanced my knowledge of silver service, wine recommendations and setting tables for a variety of events

London, England, United Kingdom

Conducted desk research, to assess competition, search for resources and intervieweesReviewed interviews, selecting relevant time stamps and key quotesDemonstrated keen attention to detail when writing, editing, and copying articles which were posted on the Nevergrey websiteManaged and responded to enquiries for media and business opportunitiesHelp to manage and to market Sir Ken Robinson’s social media platform

Newry, Northern Ireland, United Kingdom

Key holder - responsible for opening and closing the shop, monitoring, and preparing paperworkDelivered excellent customer service, helping customers choose the best products to satisfy their needsOperated the cash register, handling customer complaints and product returnsCalculated figures, wrote motivational team talks, and supervised other team members to ensure that targets are metMotivated and supervised other team members, to ensure that targets were achieved

Newry, Northern Ireland, United Kingdom

I worked in this role for three consecutive summers, my duties included;Provided ‘front of house’ reception duties, which required greeting visitors and informing relevant staff members accordinglyDeveloped effective communication skills when conversing with clients, solicitors and other law firmsDeveloped excellent organisational skills, balancing two jobs during this periodTyped dictations and assisted solicitors with the completion of Legal Aid forms