Claire Wray Email & Phone Number

United Kingdom

• Taking the delivery model live into BAU and establishing robust operational delivery• Responsible for a contract value of over £7m• Recruiting and embedding a rapidly growing team including management team and their direct reports, according to contractual recruitment profiles• Managing delivery of the Restart Scheme against stringent processes and contractual Customer Service Standards, whilst ensuring job outcome metrics are achieved• Utilising detailed data to ensure front line delivery is on track and up to date, and to report upwards on a wide range of performance and compliance areas• Taking on additional sites with leadership challenges and turning these around, ensuring structure and processes are embedded. Leading on and taking decision maker role in HR hearings and investigations

• Responsible for service design and delivery implementation of MOJ CFO Activity Hubs contract with a maximum contract value of £6,625,000• Alongside the implementation of the CFO Activity Hubs, led on SDD for the DWP Jets Scotland implementation (value £7.3m), which saw Reed working as a subcontractor, an area where I was able to bring some of my previous experience working on subcontracts. This was a two-week implementation process so required a fast turnaround of documentation and training, and close working after go-live with the operations team in order to support the early stages of delivery.• Delivering MS Teams induction training on Contract overview and Delivery model to new operational staff for both implementations.• Writing detailed role specific and process guides and reviewed the writing of other team members.• Designed and produced processes and models using a range of tools including Viso for flow diagrams.• Participated in internal mentoring scheme as a Mentor to women hoping to develop management careers

Kent

• Managing employment and training programmes through a complex variety of funding streams, reporting to funding bodies, prime contractors, and internal Directors. Responsible for planning, staffing and budgets – exceeding targets and securing continuation funding• Implementing operational delivery of more than £3m contracts from day one, on-boarding operations through liaising with internal departments and prime contractors, first point of contact for all communications • Working alongside Head of Business Development to write bids and design new programmes, attend funding body / lead contractor on-boarding meetings and training• Managing health related programmes (social prescribing) alongside CCGs, GPs and other primary care settings• Identifying and managing the turnaround of underperforming contracts and implementing plans for improvement• Developing and Preparing reports, scenario planning financial spreadsheets and presenting information to Directors, funding bodies and prime contractors• Managing monthly, quarterly and annual performance against targets to inform field activity so as to improve and identify sustainable outcomes for disadvantaged individuals.• Designated safeguarding officer • Building relationships with both internal and external stakeholders to promote services and jointly deliver projects• Establishing “hubs” in the community through forging partnerships with stakeholders and promoting engagement and well-being activities.• Managing teams setting KPIs and targets and ensuring these are met exceed through robust appraisal and performance management processes. Able to motivate, reward and recognise individual and team achievements• Planning and establishing delivery locations in line with contractual requirements and making strategic decisions in relation to potential outreach delivery• Up skilling and developing Managers’ knowledge and supporting them in team management, driving performance

Kent

• Leading performance of a cluster of teams on various programmes across the South East. • Delivering DWP, ESF, Big Lottery and ESFA funded projects and working with partners as a sub contractor and for business development. • Gained experience of grant funded and PBR contracts.

• Implementation of DWP/ESF voluntary contract. • Overseeing all staffing, performance, premises, planning and strategy. • Reporting to SLT internally and for the prime contractor. • Post implementation, ensuring consistently high relationships with the prime contractor, managing performance, quality and compliance and ensuring budget was maximised until the project was at full delivery.

Tonbridge And Tunbridge Wells

• Advisor on voluntary contract ESF2, delivering employablility coaching to groups and individuals. • • •Working to targets and KPIs . •Identifying and overcoming individuals' barriers to employment and obtaining sufficient evidence of job starts according to DWP requirements. •Skilled in caseload management, identifying and solving challenges, my role also involved business development to open up jobs and outreach to external organisations.

Bachelor Of Arts (Ba), Linguistics

Education record