24 Digital is a boutique digital agency in Melbourne, predominantly servicing health, sports and ecommerce industries. In my role as Senior Producer I was responsible for project management, business development and studio support.Project management - scoping, planning, scheduling:Project documentation - project briefs, strategic direction, scope of works, change requests, weekly reports and training manuals.Resourcing - ensuring the design and development team were resourced… Show more 24 Digital is a boutique digital agency in Melbourne, predominantly servicing health, sports and ecommerce industries. In my role as Senior Producer I was responsible for project management, business development and studio support.Project management - scoping, planning, scheduling:Project documentation - project briefs, strategic direction, scope of works, change requests, weekly reports and training manuals.Resourcing - ensuring the design and development team were resourced accordingly (up to 3 months in advance).Forecasting - using the resourcing schedule to predict when there would be growth periods within the business and increasing resources to fit demand. Budget & timeline management - preparing weekly Project Status Reports for key stakeholders detailing how the project is tracking and identifying any issues or risks.Major accounts - top-tier clients including Epworth HealthCare, Etihad Stadium, Globebrand and Fabio Ongarato Design.Agile - daily stand-ups, sprint planning, retrospectives and sprint demos for each project.Business development - growth, strategy, sales & marketing:Account growth - strategic account growth plans for key clients which were presented and developed quarterly.Sales - developing proposals and response to RFQs with the Sales Manager, where necessary providing presentation support.Marketing - hosting meet-up events, writing blogs and regularly posting on social media channels.Professional development - interviewing & training new employees.I also have a solid understanding of complex web and mobile applications utilised for documentation & project management including: JIRA, Confluence, Harvest, Accelo, Asana and Salesforce. Show less

Diabetes Australia is the national body responsible for assisting people affected by, or at risk of being affected by diabetes. In my role as Digital Project Manager I was focussed on developing new platforms (websites and apps) and maintaining existing channels (ecommerce, membership area). My main achievement in this role was leading the successful delivery of a website development project including ecommerce and CRM Salesforce integration.Project management - facilitating… Show more Diabetes Australia is the national body responsible for assisting people affected by, or at risk of being affected by diabetes. In my role as Digital Project Manager I was focussed on developing new platforms (websites and apps) and maintaining existing channels (ecommerce, membership area). My main achievement in this role was leading the successful delivery of a website development project including ecommerce and CRM Salesforce integration.Project management - facilitating, communicating and testing:Facilitating - running the organisation wide workshops to identify key areas for change and encouraging collaboration.Testing - leading the User Acceptance Testing phase through developing use cases and working with areas of the organisation to ensure accuracy.Communication - leading weekly WIP meetings with the external development team and reporting back to internal stakeholders.Training - creating training plans and holding presentations for staff to ensure the website was utilised well across the organisation. Show less

In my role as Digital Marketing Strategist I was responsible for the management of Diabetes Victoria’s instance of Oracle Marketing Cloud, Eloqua. My greatest achievement in this role was the implementation of an 18-month digital marketing strategy across the organisation, some responsibilities included:Automation - introduced automated membership renewals and fundraising appeals, reducing mailing costs and increasing revenue.Collaborating - managed the relationship between the… Show more In my role as Digital Marketing Strategist I was responsible for the management of Diabetes Victoria’s instance of Oracle Marketing Cloud, Eloqua. My greatest achievement in this role was the implementation of an 18-month digital marketing strategy across the organisation, some responsibilities included:Automation - introduced automated membership renewals and fundraising appeals, reducing mailing costs and increasing revenue.Collaborating - managed the relationship between the organisation’s 6 website owners and the company’s digital agency. This included collating requests, managing budgets and weekly reporting.Reporting - generated regular reports to senior managers on specific campaigns and conversions, providing recommendations for strategic approaches and lead generation.Analytics - coordinated the organisations’ Google AdWords & Google Analytics accounts including the application and initial set up of Google Grants. Show less

Delivered the succesful Living Well with Diabetes information events to over 1500 consumers across Victoria. This pilot series of events has now been adopted nationally by Diabetes Australia states and territories.Managed the introduction of a new membership portal, including ongoing maintenance and trouble shooting. This member area is now used by 12,000 members monthly.Re-launched online membership e-newsletter, Membership Matters to 22,000 online recipients.Generated content and… Show more Delivered the succesful Living Well with Diabetes information events to over 1500 consumers across Victoria. This pilot series of events has now been adopted nationally by Diabetes Australia states and territories.Managed the introduction of a new membership portal, including ongoing maintenance and trouble shooting. This member area is now used by 12,000 members monthly.Re-launched online membership e-newsletter, Membership Matters to 22,000 online recipients.Generated content and edited articles for quarterly magazine publication, Diabetes Today.Liaised with external stakeholders to ensure exclusive benefits for members.Created segmented member profiling for tailored communications.Developed an Integrated Online Communications Strategy to be used across Diabetes Victoria online communications. Show less

Monitoring assessments and dealing with technical difficulties for health care provider.Offering telephone support for nurses delivering assessments.Handling sensitive information in a professional manner.Placing orders, distributing invoices and ensuring payment of bills for each facility.

Compiling and distributing daily reports on the media coverage received for Carnival Australia and its' brands.Accurately collating and updating coverage clips.Creating monthly board reports and analysing data.First hand experience of Crisis Management - Costa Concordia.

Managing and liasing closely with clients on a daily basis.Developing media relations with local and national contacts.Regularly composing press release, packs and media calls for events and campaigns.Working across a variety of sectors, while adapting writing style and PR approach depending on target market.

Learning and developing knowledge to apply public relations theory to practice.Initially - media sell ins, research and pitch planning.Over time the role involved independent client work and responsibilities, ultimately leading into a full time position.