Clairrisa C. Email & Phone Number

• Provide direct support to the Director of Customer Service; along with accurate and timely execution of order processing, revisions, and shipment of product• Researched strategies and created new innovative ways to enhance the customer service experience within the organization and externally with customers; implemented several CS initiatives that were adopted• Thoroughly trained new customer care team members, streamlined and documented processes, and implemented training materials• Managing customer escalations with exemplary problem resolution skills; along with deescalating internal matters• Customer liaison and advocate; making challenging decisions with their best interest in mind, while upholding company policies• Demonstrated thorough understanding of company policies and procedures, along with extensive product knowledge• Excellent written and verbal communication with customers while building honest rapport and partnerships• Collaborated inter-departmentally with sales, manufacturing, accounting, and supply chain; successful transfer of responsibilities and tasks

• Provided direct support to the Customer Service, Human Resource, and Accounting Managers• Receive & distribute calls, maintain & organize shared networks & filing systems, maintain & order office supplies & equipment• Efficient & accurate handling of orders; receive, process, & expedite; responsible for all shipping needs; BOL creation, labels, scheduling & invoicing• Resolve & document all customer escalations; self-sufficient individual responsible for quick resolution of customer queries and complaints• Accounts payables: data entry; invoice journals & registers in AX, Sharepoint entry, monthly statement distribution• Accounts receivables: data entry; invoices, credits• Payroll: timecard creation & maintenance, calculations, submissions to temp agencies

• Provided direct support to the Director of Customer Service; schedule team meetings, answered calls, maintained and organized filing systems• Aggressively lead fast paced ecommerce customer care division; efficiently maintained extensive customer service database for ecommerce and key accounts• Managed and organized elite accounts such as Kate Spade, Williams Sonoma, Ballard Designs, and Home Decorators while maintaining a superior client-vendor relationship• Receive and expedite orders for VIP accounts; return goods, collect payments, authorizations, credit issuance, and invoicing • Coordinate production schedules with India manufacturing facilities and manage logistics of import goods to Atlanta warehouse; proactive and precise in the efficient shipment of all ecommerce & VIP account orders• Investigate and resolve production, orders, shipping, and sales queries, issues, and escalations• Effectively communicate and transfer responsibilities and tasks inter-departmentally

• Performed executive support duties to General Managers and Directors, which required comprehensive skills and extensive knowledge of the corporation’s policies and practices• Provided staff support with conference calls, meetings, preparations of agendas and background materials; completion of reports and surveys• Demonstrated attention to detail and organization skills by effectively managing the business calendars’, travel arrangements, and appointments for General Managers and Directors• Draft letters for directors to review and sign for internal and external correspondence• Analyzed and researched monthly departmental expenses for General Managers and 2 Directors with up to 15 employees resulting in 95% track record of staying under budget• Provided staff support with conference calls, meetings, preparations of agendas, background and sales materials • Assisted with event planning and preparation, hotel tours, coordinated room blocks, transportation to/from venues• Banquet server: accurately followed & executed event orders for set-up, service & breakdown; created beautiful & elaborate buffet displays & table scapes; gave exemplary customer service to guests while providing a stellar food service experience.• Exemplary team work providing consistently high standards of service in areas such as meeting set-ups and all meal functions

Greater Atlanta Area

• Banquet server: accurately followed & executed event orders for set-up, service & breakdown; created beautiful & elaborate buffet displays & tablescapes; gave exemplary customer service to guests while providing a stellar food service experience.• Exemplary team work providing consistently high standards of service in areas such as meeting set-ups and all meal functions