• Designed, operationalized, and iterated on Customer Journeys through a segmented engagement model (low-touch, just-in-time, and high-touch) for our 45k customer base• Recruited and managed CSMs from Jr to Sr level (in-office and remote)while maintaining a team engagement score of 4/5• Lead cross-functional "paid services" initiative to increase ARPA by $5• Employee #2 sent to open 1st satellite office in SF in April 2018

• Created the framework for the CSM team's mission, vision, & strategy• Implemented tooling and processes to improve team efficiency by 70%• Owned, tracked, and successfully executed CSM team's quarterly OKRs• Exceeded adoption target of v2 by 100% for high-touch customers• Active member of Customer Success Leadership Team

• Proud to hired as 1st CSM and employee #30 (now 200+ employees)• Key contributor to user-stories, pricing, and packaging of team feature which exceeded post-launch adoption expectations by 5x• Established & documented processes to facilitate cross-functional collaboration and communication (w/ Sales, Marketing, and Product)• Identified key expansion opportunity which generated $15k+ in ARR• Aggregated and presented quantitative and qualitative Voice of Customer feedback to inform product roadmap• Delivered persona survey project for 2 million users

Working as part of a team of entrepreneurs to bring to life a one-of-a-kind game for couples, that is just as innovative as it inspirational. HappyWeek is a game that will instantly tug on your heartstrings, and have you believing in the beauty of falling in love all over again. • Influenced key Product & Marketing decisions including branding, feature prioritization, pricing, and packaging• Developed go-to-market strategy for 3 markets (US, Spain, UK)• Exceeded 6-month post-launch revenue targets by 400% • Identified and negotiated with vendors in the USA and China to reduce costs and optimize profits

The NOWSquad is an e-learning SaaS platform to prepare students for ESOL Cambridge Exams through gamification.As a co-founder, my responsibilities were as varied and diverse as required by our business needs:• Crafted award-winning business plan, pitch deck, and go-to-martket strategy (Europe & Asia)• Collaborated in the creation of all brand assets and content marketing• Generated 40k email leads and 18.2% CTR on email campaigns• Shaped the gamification of the content and platform• Voice over artist for the main character of the product and worked closely in the creative animation production process

Delivered e-commerce and multimedia services throughout the US, Europe, and LATAM.