At Homerun Technology Services, we are a technology company that specializes in delivering comprehensive, reliable, and scalable technology services to small businesses. Our mission is to help clients drive growth, enhance productivity, and ensure seamless operations through cutting-edge IT solutions customized to meet their unique needs. Our IT company provides supreme customer service and will provide a partnership that will add value to your organization.

• Design, configure, and maintain computer networks.• Troubleshoot network or connectivity problems for users or user groups.• Install and configure wireless networking equipment.• Monitor network and server performance to determine whether adjustments need to be made, and to determine where changes will need to be made in the future.• Coordinate network/server operations, maintenance, repairs, or upgrades.• Comply with security standards by documenting topology maps, backup/disaster recovery procedures, event logs, segregation of duties, and change request, related to network, infrastructure, and system activity.• Evaluate network performance data to ensure sufficient availability or speed, to identify network problems, or for disaster recovery purposes.• Configure and define parameters for installation or testing of local area network (LAN), wide area network (WAN), routers, switches, controllers, or related networking equipment.• Develop and implement IT policies and procedures.

• Managed day-to-day operations of Information Systems used across four Plants and one Corporate office, on all technical aspects: infrastructure, networks, telephone, servers, backup & security, computers, software solutions, and users support.• Deployed and supported locally managed Information Systems solutions.• Deployed projects validated at Corporate, Division, or Plant level.• Implemented Corporate and Division IT standards and recommendations.• Led or contributed to IT/IS projects on site.• Participated in the definition of the information security risk assessment and treatment plan.• Managed and reported information security incidents.• Managed hardware inventory and proposed renewal to site management.• Ensured all IT equipment was properly secured (maintenance contract or spare parts).• Managed local backups according to Corporate/Division Standards.• Drove the IT preventive plan to organize preventive maintenance operations on site.• Created and maintained up-to-date site IT/IS documentation (infrastructure, inventories, technical/functional documentation, contingency procedures).• Installed all hardware and software on site.• Ensured the right use of IT on all hardware, software, and security scope.• Informed and trained all users about rules & rights (Computer Charter Agreement).• Provided proximity support to plant users for all IT and computing issues.• Managed additional IT resources (subcontractors, trainees).

• Led and facilitated several greenfield IT projects and tasks during the plant’s construction and launch phase. Provided weekly status reports to the IT manager and director. Project management standards based on the PMBOK guides and standards.• Worked with Magna’s MES development team to create and deploy a MES for a just-in-sequence environment. MES functions included sequencing parts, scanning, serialization, tool data collection, quality alerts, ASRS inventory, and shipping activities.• Continued to support MES configuration change request and coordinated any development request with the customer and developer.• Scheduled planned system downtime to perform Windows Server patches, firmware updates.• Led a team of six IT technicians by providing guidance, support, and training. Maintained focus, direction, and culture the IT manager wants the team to have. Coordinated projects and support schedules for each team member. Reviewed key open issues from the team’s shift reports to make sure adequate support is provided and maintained.• Created and reported key performance indicators related to IT infrastructure to the IT manager.• Monitored network and server performance to determine whether adjustments need to be made, and to determine where changes will need to be made in the future.• Coordinated network/server operations, maintenance, repairs, or upgrades.• Complied with Sarbanes-Oxley standards by documenting topology maps, backup/disaster recovery procedures, event logs, segregation of duties, and change request, related to network, infrastructure, and system activity.• Scheduled and maintained system backups and disaster recovery procedures.

• Evaluate local area network (LAN) or wide area network (WAN) performance data to ensure sufficient availability or speed, to identify network problems, or for disaster recovery purposes.• Configure and define parameters for installation or testing of local area network (LAN), wide area network (WAN), routers, switches, controllers, or related networking equipment.• Install and configure wireless networking equipment.• Perform routine maintenance or standard repairs to networking components or equipment.• Troubleshoot network or connectivity problems for users or user groups.• Configure security settings or access permissions for groups or individuals.• Document network support activities.• Back up network data.• Communicate with vendors to gather information about products, alert them to future needs, resolve problems, or address system maintenance issues.

• Analyze network data to determine network usage, disk space availability, or server function.• Configure wide area network (WAN) or local area network (LAN) routers or related equipment.• Install network software, including security or firewall software.• Install and configure wireless networking equipment.• Troubleshoot network or connectivity problems for users or user groups.• Back up network data.• Create or update technical documentation for network installations or changes to existing installations.• Monitor industry websites or publications for information about patches, releases, viruses, or potential problem identification.• Attend conferences or training sessions, or study technical journals to keep up with changes in technology.

• Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.• Support the Agency’s IP phone and voice mail system.• Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.• Load data backup tapes and disks, and install software and printer paper or forms.• Design, configure, and test computer hardware, networking software and operating system software.• Train people in computer system use.• Record and keep all IT assets up-to-date in the upstate region.• Provide IT recommendations to staff ordering new equipment.

• Provided expert and creative solutions to user problems to ensure customer satisfaction and productivity.• Managed the operations center as a lead technician, supporting about 300 customers in the company’s call center, mail services, data center, and remittance processing center.• Oversaw the daily performance of computer systems and partook in a virtualization project to convert all desktops to virtual machines.• Supported all print servers and set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.• Installed and performed minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.• Developed training materials and procedures, or trained users in the proper use of hardware or software.• Conferred with staff, users, and management to establish requirements for new systems or modifications.

• Coordinated and scheduled the use of computer terminals and networks to ensure efficient use.• Monitored the system for equipment failure or errors in performance and notified the supervisor or computer maintenance technicians of equipment malfunctions.• Recorded information such as computer operating time, problems that occurred, and actions taken.• Operated spreadsheet programs and other types of software to load and manipulate data and to produce reports.• Assisted programmers and systems analysts in testing and debugging new programs.