Claire Ames Email & Phone Number

Colt Technology

Freelancing for Cap Gemini at Colt Technology

Aldgate

Freelancing for Capgemini Plc., taking responsibility for risk and issue management within the IOA-Transformation Programme Project Office Support team. My responsibilities included overseeing the programme risks and ensuring that each area were managing risks effectively and with minimal impact to the programme. I also provided PMO support as and when was needed.

Enfield, United Kingdom

Private company, owned and managed.Direct salesBook-keeping / AccountingBuilding and Maintaining relationships with businessesTelephone sales

As a member of the production support team providing ITIL functions for incident, change and problem management. The team had responsibility for first line resolution of incidents, implementation of changes to systems and investigating problems with the IT Unix infrastructure to agreed service level agreements. My role included the following:Investigation of Unix system issues, providing initial fault diagnosis,monitoring of system backups, and resolution of failures… Show more As a member of the production support team providing ITIL functions for incident, change and problem management. The team had responsibility for first line resolution of incidents, implementation of changes to systems and investigating problems with the IT Unix infrastructure to agreed service level agreements. My role included the following:Investigation of Unix system issues, providing initial fault diagnosis,monitoring of system backups, and resolution of failures, monitoring proxy logs for indications of internet misuse,administration of all remote access accounts and SecureID key fobs, installation of systems management software, such as Tivoli and TeamQuest, proactive maintenance patching on the Solaris server estate, administration of new Unix user accounts with NIS, coordinating planned moves of Unix equipment & change approval. Show less

Enfield

Providing front line support. Helpdesk activities including accepting, assigning and resolving calls that were logged against the IT infrastructureMonitor the AS400 messaging system.Backup maintenance for the AS400 system.Writing procedure guides for maintenance tasks. Account management for system access on Novell, AS400 and other in house systems.Manage the relationship with external companies agreeing suitable service levels and maintenance schedules.Remote… Show more Providing front line support. Helpdesk activities including accepting, assigning and resolving calls that were logged against the IT infrastructureMonitor the AS400 messaging system.Backup maintenance for the AS400 system.Writing procedure guides for maintenance tasks. Account management for system access on Novell, AS400 and other in house systems.Manage the relationship with external companies agreeing suitable service levels and maintenance schedules.Remote diagnosis of customer issues using tools such as Zen.Responsible for implementing the BIOS millennium compliance testing on company laptops. Show less