Production and sale of gourmet chocolate and caramel confections and gift baskets.

In this stretch-role position, I serve as the Product Manager for the Point of Need Help Content Platform in QuickBooks Online. I lead the strategy, development, and optimization of in-product, contextual help content, ensuring users can easily access relevant, accurate, and engaging resources. By evaluating customer call driver data and conducting user research, I proactively place help content at the most effective points in the customer journey, effectively reducing customer contacts and saving the business money. Collaborating with technical writers, UX designers, product managers, and developers, I create and maintain user-friendly help resources. I also establish and analyze performance metrics to gauge content effectiveness and continuously enhance organization and accessibility. With a user-centric mindset, I've implemented feedback systems and stay abreast of industry trends, leveraging strong communication skills and technical acumen to manage multiple projects that enhance the overall customer experience.

Music brings life to an elementary student's day and I was privileged to be the "fun" teacher who worked consistently at infusing that energy.

Oversaw customer service desk at a busy retail store, including direct supervision of monies and cashiers.

Managed office and production staff as well as customer service desk for silkscreen and advertising company.