Hired to analyze reported Family Medical Leave (FMLA) requests; to make determinations based on state and federal regulations; and to ensure that on-going claim management is within company service standards and industry best practices-Established FMLA claims; tracking and coding documentation in accordance with internal workflow processes-Analyzed FMLA and State leave claims to determine eligibility and certification in compliance with state and federal regulations -Identified action plan; determines benefits due; case decisions based on service expectations as established by the client-Communicated decisions and on-going expectations with claimants and clients -Conduct quality assurance of medical reports submitted by our doctors to ensure they meet Medical Evaluators

Notary Public and Multiservices

Hired to manage administrative functions of Endocrine and Diabetes patients ensuring all major projects follow established timeline. Fully accountable for managing and leading a team under Physician requests. -Managed Tuition Reimbursement, domestic and international travel reimbursement, flights booking and reimbursement, scheduling conferences, completed Reimbursement Expense Report, clinic closure forms, FMLA, Prior Authorization process, and new patient spreadsheet. -Managed and prioritized multiple assignments simultaneously and effectively such as, acting as a liaison between internal and external customers by greeting, answering, and triaged phone calls. -Provides coordination of management functions and assist in special projects. -Develop emails, texts, other written content, and coordinate webinars

Hired to interpret in hospitals, clinics, courts, and schools. interpreting services provided over the phone, in person, and at patient’s homes. -Completed an accredited Interpreter training program, court interpretation, and Medical Terminology program. -Used language skills to assist others during medical, social service, and other types of appointments.-Provided excellent customer service while maintaining a respectful and professional attitude with customers and colleagues-Exhibited professional behavior at all times including punctuality and preparedness for shifts, respectful and collaborative interaction with colleagues and supervisors, and timely and accurate record keeping.

Server• Served and attended all needs of clients• Worked as a team to complete tasks

• Attended all needs of customers• Invoiced and organized files• Received money and counted money for employee payments• Ordered and sold car parts to customers in Spanish