Claudio Andrade Email & Phone Number

São Paulo, Brazil

- aTip “The Neurodiverse Hub” (indirect hiring by PepsiCo Foods - FMCG).- Development and implementation of RPA - business processes (standardization and best practices, optimization, change management and internal customer service) and Systems Integration.- Interaction with: Human Resources, Finances, Operations, Logistics, Sales, Software Developers, Enterprise Architecture Specialists, Project Management, IT Services, Cybersecurity and Technical Support, aiming to reduce hours spent on repetitive processes candidates for automation.- Facilitation of team sessions: Discovery, Deep Dive, Solution Design, Story Mapping and User Acceptance Tests.

Nueva York Y Alrededores

- Technopath (Consultancy and Support Service in eCommerce and Digital Marketing).- Coaching in Agile Practices and coordination of a remote team distributed across 4 time zones, including knowledge management and skills development, and also the resource planning to support the varying workload to provide the support service and the implementation of new features..- Project management for 8 global clients focused on eCommerce located in Europe, USA and Canada.- Preparation of product vision and maintenance of backlogs, with Adobe Commerce / Magento 2 migrations and updates, Integration with ERPs, CRMs, infrastructure monitoring tools, marketplaces, digital marketing (SEO, SEM, SMM, Marketing Automation) and data analysis.- Front-end and back-end features expansion using extensions and in-house development.- Improvement in the scalability and uptime of platforms during normal operations and in periods of greater demand, through monitoring and management of a 24/7 support service.

Toledo, Castilla-La Mancha, España

- Ampedia & Ampedia Renovada (Network of Pharmacies with eCommerce).- Management of internal and external teams in technological projects to increase business capacity and improve the quality of internal services, as well as the customer experience at the physical points of sale and eCommerce.- Project management with Agile Practices, including continuous monitoring of teams’ knowledge acquisition for good change management in the transition from old tools and processes to new ways of working.- Business process automation using low-code tools for Logistics, Human Resources, Finances and Point of Sale Management areas; dashboards and complete management of the company's data lifecycle, through the construction of a data lake and development of ETL, Business Intelligence and Data Visualization assets; transition to a new accounting system, restructuring of accounting schemes and integration with banking systems; negotiation with suppliers and introduction of purchase, sales and marketing strategies based on sell out and objectives for seasonal campaigns.- Application of Sales & Operations Planning techniques to optimize the supply chain and distribution of products between the headquarters warehouse and stores; Migration from Magento 2 (Adobe Commerce) to Shopify, features implementation with extensions and integrations with other tools; Digital Marketing and maintenance of the eCommerce platform workloads transfer and from the team to specialized agencies, working for specific campaigns and projects; Warehouse Automation and continuous improvement of general logistics processes, picking and packing, shipping and returns.

Madrid, Community Of Madrid, Spain

- Pharmaceutical Market Research Company (National Association of Pharmacies - ANF, Portugal).- Data Sources team management, new data providers onboarding, monitoring and incident management to obtain daily data from various providers, sources, and formats, increasing market data coverage to enable the development of panels, tailor-made analytical products and collaborative projects with pharma industry in quantity (data availability), quality (reliability) and relevance (obtaining information from data) appropriate to each case.- Interaction with Operations, Development, Delivery and Customer Success departments, and relationship management with software producers, software distributors, pharmacies, wellness product stores, pharma industry, medical services and other market research agents in the sector.Implementation of low-code solutions with PowerBI and SharePoint (monitoring panels, alerts, and periodic reports).- Legal compliance, cost reduction and more efficiency in suppliers onboarding through the use of electronic/digital signature, which also had a positive impact on the user experience and supplier satisfaction.

Alcobendas, Community Of Madrid, Spain

- Farmacias Trébol (Brand & Management Model for pharmacies, Pharmacy Network with eCommerce).- Member of the Steering Committee; in which each department built its own internal business model, including Human Resources, Finances, Purchase, Sales, Marketing, Logistics, Training and Point of Sales Services; development of service platforms for the IT team and other areas, to provide the necessary transparency between the different processes stakeholders, case management or established SLAs.- Expansion of the IT team, including hiring new leaders, knowledge transfer to newly hired personnel, people and team development; project management with Agile Practices, structuring processes following ITIL and TOGAF best practices, and service design for over 50 pharmacies, the central office, and the warehouse, including integrations with major suppliers in the sector (distributors) and partnerships.- Operational adjustments for compliance with the European General Data Protection Regulation (GDPR) and initiation for future ISO 9001, 14001, 27001 certifications, and EFQM; migration from in-house ERP to ERP with WMS in Microsoft Dynamics (temporary) and project startup for transition to SAP; loyalty system integration into the eCommerce platform and proof of concepts related to omnichannel development, including home delivery, online purchase to in-store pickup, and mobile app.- BI System Implementation - datalake construction and maintenance with the database team; restructuring of product catalog processes (+500k references); proof of concept with visualization and data sharing tools; product vision and roadmap for gradual delivery of new dashboards and reports, as well as migration of data tools used by various areas; implementation of alerts for key users, scheduled delivery, and integration of data modules in low-code applications.- Improvements in the speed and quality when incorporating new points of sale into the company's technology environment.

Alcalá De Henares, Community Of Madrid, Spain

- Novalab, Diabetes and Rapid Diagnostics Technology.- Developed a strategic digital marketing plan, including Affiliation, Influencers & Patient Association Relations; website, eCommerce, and other marketing resources migration to the new AirLiquide environment.

Tres Cantos, Community Of Madrid, Spain

- Medical Devices and Health Technology.- Integrated marketing automation system in a multichannel strategy composed of physical events (courses, congresses, lectures, etc.), PR, Social Media, Web, eCommerce, SEO, SEM, and SMM, to generate, nurture, and qualify leads for the medium and long term using content marketing.

Madrid, Community Of Madrid, Spain

- Trébol Pharmacies (Brand e Management Model of pharmacies, Pharmacy Network with eCommerce).- Hiring and developing a self-managed team directly integrated with other business areas: customer service, logistics, webmaster and graphic design and content marketing profiles, as well as external consultancy for legal matters and infrastructure maintenance; initial product catalog creation with suppliers and development of a catalog maintenance team; obtaining official authorization for online sale of pharmacy products required for the activity, including validation of order and delivery processes to ensure product storage conditions; process design in general: Purchasing, Order Management, Picking, Packing, Shipping, Reverse Logistics, Returns, Complaints, Customer Service, Promotions, Campaigns, etc.- Development of a multi-store and multi-domain eCommerce platform in Magento, with integration to Digital Marketing, Customer Service (Chat, email, phone), Product Reviews, and User Experience tools; technological and operational integration with marketplaces (Amazon Seller Central, PromocionesFarma, among others); monitoring platform uptime in general, integrations, and pages for purchase steps; KPI monitoring.

Madrid, Community Of Madrid, Spain

- User Acceptance Tests and usability improvements for software developed in and/or in use by the organization; building user stories, acceptance criteria, and general documentation for in-house CRM and ERP development, as well as development and implementation of low-code solutions; documentation, analysis, and consulting for process improvement; proofs of concept for internal communication, such as Corporate Social Network, Web Forms, among others; creation and automation of reports and dashboards with direct database connection, frequent fraud control, webscraping, automated web browser actions, data collection from public domains, automatic form filling, etc.- Trade Marketing and Customer Marketing: visual merchandising, managing promotions and campaigns; customer service and product training for point-of-sale teams; loyalty program management, legal compliance for marketing activities, such as personal data protection, and incorporation of activities on digital channels: social networks, marketplaces, websites, eCommerce, apps; reporting and dashboards for the Purchase, Sales, and Marketing team: budgets, general business analysis, digital marketing, customer behavior, category management, point-of-sale control.- Portfolio of over 5,000 products: procurement strategy development, logistics, and training for sales teams, including monitoring tools for various processes, results analysis, and adaptation.

Madrid, Community Of Madrid, Spain

Madrid, Community Of Madrid, Spain

Coslada, Community Of Madrid, Spain

Manaus, Amazonas, Brazil

Manaus, Amazonas, Brazil

Master'S Degree, Digital Business Management

Engineer'S Degree, Computer Software Engineering

Bachelor'S Degree, Psychology

Bachelor Of Pharmacy - Bpharm, Pharmacy

Visiting Student, Chemistry, Physics, Biology And Pharmacy Courses

Bachelor Of Medicine, Bachelor Of Surgery - Mbbs, Medicine (Incomplete)