Clandersen Alegata Email & Phone Number

San Francisco Bay Area

• Serve as an in-house subject matter expert for agency software and cloud services, including both agency-wide services (e.g., Office 365, ADP) and department-specific applications (e.g., Salesforce, Greenhouse, 360Learning, Zoom, etc.) • Identify, recommend, and implement process improvements to maintain a secure, sustainable, user-friendly and appropriately-sized technology suite for the agency • Determine opportunities for product expansion and/or consolidation to achieve agency goals for program delivery, data collection, reporting and growth • Lead the selection process for new applications by partnering with agency stakeholders to gather requirements, identify potential vendors, select solutions, negotiate terms and finalize agreements • Lead the configuration, training, documentation and maintenance of applications • Participate in the development of data collection processes across multiple systems (MEDsys, 360Learning, ADP, Salesforce, Intaact, etc.) to optimize process efficiency and data quality • Partner with other members of IT and agency departments in the restructuring of systems and processes to increase flexibility and support rapid growth and change within the agency • Work closely with management to prioritize business program operations, systems and information needs • Provide data and information support services to all functions and departments • Provide support to payroll, billing, programs and human resource functions as needed

San Francisco Bay Area

• Improved processes for better onboarding by creating a deck to properly introduce new employees to business applications and devices• Created a process tree for offboarding through Zendesk for better information traffic which helped reduced miscommunication between the many involved parties in the process• Built a Knowledge Base in SharePoint to better assist employees on the field that helped productivity and increased the overall understanding of business applications• Maintained over 600 devices between field employees and office staff consistently handling issues on hardware and software daily• Shared responsibilities with Facilities to sucessfully raise awareness on security by running campaigns through Sophos on phishing scams, providing employees with different methods on securing their devices• Creatively captured global assessment data by creating lists, forms, flows, and slides using Microsoft Suite and Sharepoint that helped the organization better understand how to support the staff• Increased the productivity of the IT department by over 30% by improving on automations with the utilization of Zendesk, PDQ and scripts on Windows

San Francisco Bay Area

• Maintained the Fire Safety Team that included employees from the Chiefs, Directors, Managers, and staff reducing accidents in the workplace and improving overall safety awareness• Designed a records management system that required departments such as HR, Training, and Finance to organize their records by year, category, and destruction date• In succession, improved on storage space by more than 20% of square footage by removing old records from the office to an off-site location• Created a process for better inventory tracking using Google Forms (later Microsoft Forms) that helped create the par and threshold system for the field employees and internal office supplies which in turn cut cost by 36% (2018)• Centralized the many vendors in use for office and client supplies from 12 to 4 by acquiring service agreements with trusted vendors that ultimately helped automate the process and reduced manual inventory tracking• Produced a Facilities Manual to add to the Business Resumption Plan

Ncr - National Capital Region, Philippines

As the Workplace Operations Manager, I managed quite a few roles. I delivered reports daily, weekly, monthly to HQ to keep them up to date with all activities in the office.AccomplishmentsCompleted a handful of post fit-out items through supervision and direct contact with the general contractorHelped boost operations in the office by establishing weekly, monthly communication with office leadersConducted surveys and aligned the office with global standard of operationsManaged and helped the office start the Global Food Program initiativeAligned the many different initiatives with global standardsWorked with the Global Safety and Security Manager and local HR in designing and printing the local Employee IDs, a requirement by the local governmentDaily ActivitiesRecord/Data management through applications with Google and Box as well as filing physical documents related to government requirements (PEZA, BIR, SEC, etc.)Vendor management for payment processing, scheduling repairs, contract/service reviewSpeaking with the employees to better understand their concerns and how to address themUpdating the Help Center on our pageSecurityAuditing of access cards and updating the system on a weekly basisView CCTV periodically for unauthorized access into the officeMaintained a checklist of fire extinguishers for monthly maintenance checksJoined seminars coordinated by building management for earthquake and fire preparednessWorked alongside Global Safety and Security Manager on creating an ERTEventsManaged and aligned the many different groups in the office: Culture Club, Wellness Club, Global EventsOther ResponsibilitiesOn-boarding and off-boarding required me to present the role of Workplace Operations in the office. Updating the seating map, managing office supplies, and collaborating safety programs with HQ

Bgc, Taguig, Philippines

Vendor relationship, stakeholder management, preventive maintenance, responding to employee request through client ticketing system, responsible for day-to-day activities, purchase orders on multiple office items. Monthly reports, vendor bidding, basic plumbing, office cleanliness, fire safety, and audits.Upon starting, I completed the post fit-out punch list. HVAC, construction, and an operable wall were just some items from the punch list that needed immediate attention.

San Francisco Bay Area

Daily ActivitesResponsible for the day-to-day customer and employee experience. Respond promptly to employee inquiries via a ticketing system, initiating and coordinate all office services activities and facilities activities, maintaining conference room, maintaining office space, kitchen and break room supplies, oversee maintenance of all office equipment, provide onsite small project coordination, event planning, vendor interaction and scheduling.AdminOn-boarding and off boarding, helping with seat assignments, allocation, tracking, seating chart management and coordination, respond to emergency calls, liaise and coordination of vendor services, including building management and outside vendor scheduling and security, maintain site-level metrics, purchase order/invoice entry and approval, procurement, budget control, coordination with management, managing vendor contracts, quarterly and yearly audits, quarterly mobilization data capture.RelocationFacilitating building relocation, managing and coordinating vendor relationship during relocation, asset and inventory management, budget control, provisioned for paperless document control, assisting in construction with the project manager, employee awareness and involvement, moving management.Office BuildoutCoordinated and managed the office buildout in the Philippines, implemented our company security procedures, policies, and business continuity plan, scouted for vendors (signage, company merchandise, vending machines, printers, pantry supplies, office supplies, security detail, etc.), assisted with Philippines importation, PEZA, Intercommerce, Fire Code, Health and Safety,performed training for facilities manager and receptionist, assisted with data and voice infrastructure, coordinated the office VTC and A/V systems for the whole office.

San Francisco Bay Area

Respond to requests via ticketing system, assisting with ongoing constructions, perform day-to-day repairs, collaborate with multiple departments to meet deadlines, assist with weekly and monthly equipment testing, coordinate with Facilities team to deliver optimal performance.Perform Preventative Maintenance, manage company badge system, track projects and contractors, updating departmental information; utilities, floor plans, employee training records, key system.

San Francisco Bay Area

Hardware and Software installations, updated computer security, responded to customer needs via emails and phone calls, prepared work order, troubleshoot computer equipment, properly trained customer to use their software, malware check and removal, recovered lost data, configured home networks, ensured customer satisfaction by making follow up calls.

Responsible for keeping inventory stocked on a weekly basis via a par sheet. Performed random employee register checks to prevent theft. Assisted General Manager with new hire training. Delegated employees to perform daily tasks around the store. Provided legendary customer service to meet Starbucks standard.