Clarence Sim Email & Phone Number

Singapore

Completed extensive training in software development methodologies, tools, and technologies.Collaborated with cross-functional teams to design, develop, and implement software solutions.Developed responsive web pages using HTML5, CSS, and Bootstrap 5.Utilized JavaScript frameworks such as React with Redux for web development.Gained familiarity with MongoDB and basics of database management.Built APIs with Node.js and Express framework.Explored the MERN stack for full-stack web development.Acquired knowledge in DevOps tools and methodologies for efficient software deployment and maintenance.Engaged in a capstone project to apply acquired skills and knowledge.Developed programming skills in Java, including object-oriented principles.Attained proficiency in Python, including object-oriented concepts, data structures, and algorithms.Project Experience:Developed Python scripts using libraries like watchdog for real-time monitoring of server directories, detecting file drops, and copying files from source to destination folders.Overcame challenges, including handling large file volumes and ensuring seamless file transfer.Enhanced system reliability through automated archival procedures, organizing files in archive folders.Designed and implemented a script to compare files from different source folders, employing advanced algorithms for precise matching.Utilized paramiko library for secure SFTP connections, pushing matching files to designated servers.Generated comprehensive CSV reports for stakeholders, detailing file matching criteria, outcomes, and system performance metrics.Collaborated with cross-functional teams to align automation efforts with organizational objectives, improving efficiency and workflows.Contributed to significant time and resource savings by reducing manual intervention and minimizing errors in file management processes.

Singapore

Technical Support Excellence: Delivering exceptional technical support to corporate staff and agents through various communication channels, including phone, remote tools, and email, ensuring seamless operations and issue resolution.IT Asset and Procurement Management: Proficiently managing IT asset inventory, hardware, and software licenses to optimize resource allocation. Proactively overseeing the procurement process for IT equipment and software to meet organizational needs efficiently.Advanced Video Conferencing Expertise: Demonstrated hands-on experience in supporting and diagnosing video conferencing systems, including platforms such as Microsoft Teams and Zoom, enhancing remote collaboration and communication within the organization.Vendor Management and Collaboration: Effectively liaising, managing, and collaborating with external vendors to ensure the smooth execution of maintenance and services, fostering strong partnerships and optimizing IT infrastructure.Infrastructure Optimization: Ensuring the robust performance and security of critical IT components, including firewalls, local servers, and network devices, to maintain optimal operations and data integrity.Software Application Troubleshooting: Proactively identifying and troubleshooting technical issues within in-house software applications, efficiently escalating bugs to the developer team for resolution, contributing to enhanced operational efficiency.

Singapore

Microsoft 365 Administration: Proactively administer and configure Microsoft 365 tools, ensuring seamless operation and maximizing user efficiency.Client Support & Issue Resolution: Provide exceptional client service by swiftly troubleshooting issues via phone, remote tools, and email across various OS platforms. Commit to following up with users to offer feedback and see issues through to resolution using our in-house ticketing system.Hardware and Software Maintenance: Perform minor repairs on hardware, software, and peripheral equipment in alignment with company standards. Manage and maintain IT assets, ensuring their optimal functionality and longevity.Vendor Coordination: Collaborate with external vendors to efficiently replace computer parts, ensuring minimal disruption and swift issue resolution.Active Directory Management: Proficiently manage Active Directory security groups and accounts, implementing necessary security protocols for an airtight IT environment.System Monitoring & Maintenance: Oversee and maintain all virtual systems, storage systems, backups, servers, and appliances, ensuring uninterrupted operations and high-performance levels.Demonstrated Skills:1.Multi-Factor Authentication Implementation: Strengthened organizational security by actively contributing to the implementation of Multi-Factor Authentication for all Office 365 users, adding an additional security layer to protect sensitive data.2.Server Migration Expertise: Successfully led the migration of a Windows File Server to a Synology Network Attached Storage (NAS) system, optimizing data accessibility and storage efficiency.

20 Jalan Afifi Singapore 409179

Expertly managing daily administrative operations, including prompt handling of calls and emails, scheduling crucial Bid meetings, and efficiently coordinating diverse forms of communication. Proactively identifying and securing relevant tenders from various information sources and portals, ensuring a consistent and strategic approach to tender acquisition.Orchestrating and facilitating bid meetings, collaborating with cross-departmental personnel to ensure a synchronized and well-prepared tender submission process.Providing pivotal support in tender preparation, contributing to the successful submission of bids by meticulously organizing and assembling required documentation.Delivering unwavering administrative support to a high-profile team, catering to the needs of 7 Account Managers, 2 Account Directors, and 1 Vice President. This included skillfully managing the Vice President's calendar and processing expense claims, ensuring meticulous attention to detail.Proficiently monitoring, documenting, and preparing comprehensive weekly/monthly sales reports utilizing SAP and CRM systems, enabling strategic insights and data-driven decision-making.Spearheading the coordination, planning, and execution of external visits for up to 20 customers, including C-level executives, ensuring top-tier service and fostering strong client relationships.Innovatively creating a comprehensive database containing personal executive assistant contact details and meeting room resources, optimizing internal processes and empowering colleagues with efficient resources.

· Monitored and documented daily performance sales reports· Maintained, coordinated and updated the client records· Performed stock management.· Worked independently, educating customers, and building relationships.· Worked with multiple suppliers.· Achieved daily sales goal by selling dry goods and promoting additional products

· Managed 25 client accounts and maintained individual customer service about delivery schedule, product enquiry· Processed all customer purchase order to prevent their production stoppage.· Handled all incoming customer enquiry and feedback.· Planned and coordinated logistic activities on incoming shipment and outgoing delivery.· Monitored and ensure delivery is completed against the committed delivery date.

Practical Decision Making Using Data Science

-Develop the capability to understand how to use data to get meaningful results for the business. -Acquire working knowledge of frameworks.

Diploma, Information Technology