- Proactively reach customers to assist across sales floor and meet their expectations- Assess consumer demand and place key products as well as new ones in key traffic area to enticecustomers- Coordinate restocking and reorganizing in-store and maintain in-store facilities by organizing productslines which improve store efficiency- Manage to be alone in-store by providing a good customer assistance at all times and gain autonomy

- Play an integral role within the Digital Acquisition Department to support the growth of their online business- Contribute in the overall site migration by transitioning content from various platforms, from reviewing existing content to editing, formatting and recreating in Excel with HTML- Participate in the product catalog and site review and test the front end to ensure project efficiency- Support to the User Experience Team by creating flowcharts to improve understanding of end to end processes in order to establish a clear role of every entity as well as their actions and consequences - Create and regularly update an inventory for the products photographed for the website and received at the office to maintain project deadlines and goals- Run a website audit to check product pages and identify any discrepancies, discontinuations or missing items

- Approach browsing customers and initiate conversations to determine buying preferences and recommend appropriate items- Achieve daily goals in signing customers up for loyalty program to increase conversion- Develop extensive product knowledge to provide complete information to prospective buyers in orderto encourage sales- Provide relevant products options and alternatives by listening and assessing customer’s needs inorder to boost the average sales

- Proactively reach customers to assist across sales floor and meet their expectations- Assess consumer demand and place key products as well as new ones in key traffic area to enticecustomers- Coordinate restocking and reorganizing in-store and maintain in-store facilities by organizing productslines which improve store efficiency- Manage to be alone in-store by providing a good customer assistance at all times and gain autonomy

Marketing/Communication Assistant Customer Service Management- Complete a market and competition analysis to expand product line and establish a new service to enhance customer experience- Develop and implement an online communication plan (website and social networks) to promote the service and attract customers- Maintain interest in the service thanks to the creation and publication of weekly editorial content to gather a community- Ensure good client’s relation follow up from scheduling appointments to asking for feedbacks in order to provide a fulfilling customer service- Maintain a professional image when contacting customers (mail and phone), ensuring timely response to customer needs and requests- Use InDesign and Squarespace to create a targeted and customer focused sales environment