Clara Chen Email & Phone Number

Taipei, Tw

Taipei–Keelung Metropolitan Area

• Provided translation, interpretation, subtitling, proofreading, and editing for literature publications and multimedia content. Selected translation works include Stranger Things Psychology (upcoming publication), Strange Case of Dr. Jekyll and Mr. Hyde, and The Call of the Wild.• Managed end-to-end translation project, consistently meeting deadlines and quality standards for 10+ projects, leveraging various CAT tools to maximize efficiency and accuracy.• Led cross-functional teams of 5+ members and acted as the primary liaison for external stakeholders, ensuring seamless project execution and high level of stakeholder satisfaction.

Taiwan

• Lead implementation of a global initiative to increase system/application adoption in Thailand, exceeding the 2022 KPI. • Utilize strong leadership skills to co-create execution plan with local deployment team and conduct deep-dive sessions to analyse and identify gaps and escalate issues. • Collaborate with cross-functional teams globally to gather and share market insights and needs, informing product development strategies. • Demonstrate and explain applications to local client teams; provide consultancy and solutions to drive local adoption goal by streamlining workflows and co-developing new ways of working. • Manage business plan regularly and report to global and regional senior leadership, using data-driven analysis and insights to inform strategic decision making.

Taipei City, Taiwan

• Developed annual marketing plans and oversaw in-market budgets to increase the Australian national brand awareness across a variety of products and services.• Initiated Austrade’s first-ever B2C digital marketing campaign for the Taiwan market with paid advertising programs on Facebook and Instagram to promote agricultural products. • Launched B2B/B2C website Best Wine with internal sector team and external stakeholders to educate local consumers on Australian wines, creating video content, social media features and interactive sales portal. • Created a branding video to strengthen the premium positioning of Australian consumer products with Breeze Super, the market leader of upscale supermarkets in Taiwan; aired on Australian Office and Breeze Super social media platforms and outdoor LED screen.• Lead on an in-market digital campaign to elevated brand awareness of Australian table grapes and collaborated with EC channels to boost end sales. • Collaborated with regional and onshore marketing team to implement international marketing campaign to promote B2B business.

Taiwan

• Monitored economic statistics, industry data and consumer insights for market research reports. • Hosted and facilitated official functions including industry seminars, cross-functional meetings, and networking events. • Operational support to the Office Director.

• Managed a cross functional project to adjust merchandise portfolio to be consistent with corporate strategies.• Organized annual BU conferences for authorized distributors in Taiwan to align marketing and sales strategies and deliver consecutive interpretation services to headquarter executives. • Analysed information required for the documentation of animal medicine guidelines and worked with QA & Compliance function to provide necessary translations.

• Primary contact with 7-Eleven USA• Led a team of 6 members to execute and facilitate a cross-functional strategic project with 7-Eleven Inc. and 7-Eleven Japan to optimize retail operations processes in Taiwan• External/Internal communication messages

Program operation Facilitate visits, tours & seminarsWebsite management Accommodate visiting guests & scholarsMeetings & conferences coordination

Master Of Laws, International Trade Negotiation

Master Of Arts (M.A.), Professional Communication

Bachelor Of Arts (Ba), Foreign Languages And Applied Linguistics