- Develop, present, and market corporate health and group insurance benefit plans for clients- Cultivate and maintain strategic relationships with clients, insurance companies- Manage contracts and uphold meticulous internal record systems- Provide expert support to clients on complex insurance technical issues

- Coordinating benefits-related admin activity, working with the reward team and insured benefit vendors across Northern, Southern and Eastern Europe - Monthly reporting of personnel changes to vendors and invoice management (Coupa)- Demonstrated expertise in handling a high volume of benefits cases, collaborating with employees, HR teams, and external vendors to facilitate the resolution of benefit-related problems, ensuring timely and satisfactory outcomes.- Developing and implementing standard operating procedures (SOPs) to streamline benefit case management processes, improving efficiency and accuracy.

- Ensured excellent customer service support, and coached HRBPs, Line Managers and Employees across the UK, Ireland and Italy regarding policies and people processes. - Queries resolution over the phone and via email using a ticketing system - Issued HR documents such as absence letters, reference letters and visa letters - Knowledge of HR tools: ServiceNow, Workday, BOX, ZOOM, DocGenie - Worked closely with other teams - Joiner-mover-leaver teams, Payroll teams, Organization Management team, Talent Engagement etc. - Ran scheduled reports and manually manipulated the data in Excel. - Worked effectively under pressure and with demanding performance targets. - Maintained First Point Service Delivery Operations by keeping green KPIs and SLA based on First Point’s KPI measurement criteria, by compliance to all Diageo policies (CARM, IM&S, PII Protection standards, CoBC etc.)

- Digital communications tools (website, email campaigns) and social media management (FB and IG) - Green School project (involving 270 schools in 2020/21: 39.368 students, 3.742 teachers)- Organized and coordinated workshops and training for students and teachers both online and offline (Up to 1.300 participants)- Prepared reports and press releases

- Social media and community management (Instagram)- Research of video material for the movie "Fuori era primavera - Viaggio nell’Italia del Lockdown" by the Oscar-winning director Gabriele Salvatores

- Research activity within the “STORY_S - Springboard To Roma Youth Success” European project: administration and analysis of questionnaires and qualitative interviews on the topic of discrimination- Drafted project reports for the EU and project guidelines in English and Italian- Edited materials for external communications (pagination of reports and handbooks)- Assisted in the organization and moderation of national (8 in schools, universities and youth centers) and international (final conference with all the European project partners) conferences

- Coordinated and managed project activities, ensuring adherence to timelines, budgets, and deliverables- Facilitated effective communication among project stakeholders, ensuring clarity and alignment on project goals and progress- Organised and facilitated workshops in High school classes and Youth centers

- Participated in training programs focused on restorative justice principles, conflict resolution, and community engagement- Conducted research and analysis on best practices in community justice, contributing to the development of innovative approaches to promote social harmony and rehabilitation- Supported case management activities, including intake assessments, referrals, and monitoring of participant progress- Collaborated with community stakeholders, including law enforcement agencies, non-profit organizations, and government entities, to foster partnerships and enhance community justice initiatives

- Carrying out research on EU and national politics with regards to Roma issues and in the fields of anti-discrimination and social inclusion- Assisting with current projects- Assisting with drafting of publications- Supporting the information programme (e.g. e-news, newsletters, press releases, etc)- Assisting with the organization of events- Proofreading, editing and/or translating texts