Collaborate with leadership on the development, communication, and implementation of effective growth strategies and processes. Lead a high-performance operations team consisting of 4 managers, 14 employees and 30+ onsite crews producing $10M+ in multi-family renovations revenue. Fostered positive relationships with industry partners such as Property Management Companies, Asset Managers, Suppliers, Vendors and Subcontractors, leveraging connections to implement strategic plans. Spearheaded the modernization of operations through the successful integration of advanced technologies in the construction field, including BuilderTrend Construction Software, Asana Project Management, Tango Workflows, Bloom Growth All in One Business Software, Zapier Integrations, AI Models, Squarespace Website, Airtable, resulting in improved efficiency and streamlined processes. Incorporated powerful tactical planning and operations scaling strategies to improve the process of onboarding new customers/projects. Reduced the onboarding process from 3 weeks to a period of 3 days bolstering organizational success. Instituted corrective actions to address organizational issues throughout all departments as needed. Established and coordinated responsibilities between sites and departments during all phases of all projects delegating as needed to coordinators, project supervisors and middle management. Kept operations within budget limits through sound fiscal management policies. Act as lead "client-care officer" through direct contact with every client and stakeholder. Optimized utilization of every position and payroll dollar by cross-training existing staff as needed, ensuring efficient resource allocation, and enhancing productivity. Executed policies and mandates to achieve organizational goals and objectives. Interpreted company policies to partners and regulatory bodies. Cut costs by eliminating waste and unnecessary expenditure for company expenses and projects.

Perform basic and common HR transactions and activities involving but not limited to: recruiting, hiring, onboarding, payroll, status changes, LOAs/FMLA/ADA/EEOC compliance, corrective actions, terminations, training, employee communications, handbook, policies, company events, and other related activity.Assist in revising and creating SOPs and enforcing policies. Successfully processed 30+ new hires ensuring smooth onboarding and compliance with HR regulations. Developed and conducted 3 training sessions on safety and general management, resulting in 75% increase in employee knowledge and adherence to protocols. Audited all physical and electronic employment files, ensuring accuracy and compliance with record-keeping regulations. Assisted in the implementation of performance management systems, resulting in 90% improvement in employee performance and goal achievement. Led and organized 12 annual employee appreciation events, promoting a positive work culture and enhancing team morale. Developed and implemented an employee engagement program that resulted in a 95% decrease in turnover. Manage all aspects of recruitment processes including creating job descriptions, posting ads, reviewing resumes, conducting phone screens and in-person interviews, creating compensation packages, jobs offer letters, background and reference checks.

Monitored accounting processes and enforced compliance with company policies, International Financial Reporting Standards and U.S. GAAP. Enhanced budgeting and increased relevance of forecasts and analyses against real-world expenses. Liaised with tax professionals and external consultants to coordinate annual tax documentation. Improved accounting operations with streamlined processes and tracking systems scalable with changing business demands. Responsible for A/P and A/R functions including processing all payments to vendors and suppliers. Developed and implemented annual operational budgets and monitored expenditures to enforce adherence. Analyzed financial variances and initiated corrective action. Coordinated financial audits and monitored financial statement preparation, audit timelines and issue resolution. Reduced account delinquency coordinated collection efforts and built rapport to facilitate open communication and consistent payment status. Oversaw the complete financial reporting process according to company standards. Prepared and Lead Monthly Financial Meetings with company leadership to review monthly financial metrics and statements. Used “scorecard” ideology to compare trends and month over month reviews. Evaluated accounting procedures, internal controls, and database management practices to implement necessary improvements.

Served as the point person for office manager duties including but not limited to: general maintenance, mailing, supplies, equipment, full service accounting, budget management, hiring and training. Created and Implemented Administrative Policies and Standard Operating Procedure manuals (HR, Payroll, Accounting, Finance, Production, Sales, Marketing), How-To guides and Protocol standards in collaboration with the CEO. Created and Implemented Hiring & Onboarding Procedures - Managed recruitment processes via third party programs such as Indeed.com, Monster.com, Ziprecruiter.com. Ensured proper training for team members. Continuously verified adherence to the timely documentation process. Worked with leadership to ensure compliance with accrediting and licensing bodies. Worked alongside management to ensure company finances were in order, including approval of all department expenses and budgets. Created, implemented and managed new vendor qualification process to ensure all vendors/subcontractors hired are compliant with W-9, General Liability and Worker's Compensation Insurance requirements. Implemented and Managed the Lien Release & Notice to Owner Process. Remotely managed material procurement and production schedule for $4 Million revenue in multi-family new construction speculative projects with use of the BuilderTrend. Remotely managed material procurement and production schedule for $2 Million revenue in apartment renovations projects with the BuilderTrend program. Developed and Implemented Training systems for W-2 employees, 1099 Subcontractors and Property Management Company partners.

Oversaw and coordinated the work of temporary employees in the HR Department. Acted as a quality control liaison for the recruitment team which included the final review of all new hire files. Coordinated the distribution of work, follow-up, and maintenance of the office. Reported status of all work being completed to HR Manager and Recruiters. Scheduled and met with new hires to complete new hire paperwork at multiple company campuses. Completed new hire fingerprinting using L1 FBI equipment, and Oral Drug Tests reviewed by Quest. Maintained and ensured all tracking spreadsheets were up to date. Followed up with managers, background screening agencies and medical facilities as necessary. Rescheduled new hires when not cleared according to regulations mandated by the State government. Demonstrated great attention to detail by ensuring all documents are scanned into Fortis; an electronic file system, in a timely manner. Built positive rapport with new hires by maintaining an open line of communication during the on-boarding process. Completed verifications via the E-Verify website on the first day of work for all new hires. Entered new hire profile into Oracle system. Accurately documented feedback from references provided on new hire applications, conducted former or current employment verification for applicants and completed FACIS (Verisys) check. Responsible for maintaining Form I-9 records up to date by completing quarterly audits.

Directed all HR functions with approximately 550 hourly employees. Developed job postings, administered recruitment process and tracked results. Pre-screened qualifying candidates for open positions, scheduled and served as interpretor in interviews as well as personally conducting them. Prepared regret letters, and managed applicant database via Taleo system. Performed background checks, and pre-hire procedures including I9 verification and E-Verify processes. Assisted the payroll administrator with weekly payroll using Kronos Systems by inputting required attendance codes. Assisted with developing an On-Boarding orientation program and materials for production employees. Maintained employee personnel files, terminated employee files, recruitment files, and hourly time records. Developed a successful process to track hourly employee attendance, trained and implemented this process within 2 months in the position using SAP reporting systems. Actively assisted in employee disciplinary actions, terminations, unemployment hearings and with interpretation/translation services. Collaborated with the HR Manager in wage and hour audits to ensure compliance with state laws. Created and developed quarterly newsletter for the plant.

Reviewed applications for completeness and thereafter initiated confidential information collection, verification, and documentation in accordance with established policies and procedures. Assured data security and confidentiality. Ensured the credentialing and re-credentialing of providers was coordinated in an accurate and up-to-date manner. Assembled all verified information and prepared credentials files for presentation to the Credentialing Committee and as required for committee mailings. Averaged a total of 12-15 credentialed providers on a daily basis. Recognized as one of the fastest and accurate, detail oriented credentialing specialist in the department.

Latin American Culture Organization

Personally managed and maintained inventory for 100% of the NJ Family Care business of Horizon BCBSNJ. Responsible for updating databases, spreadsheets, and completing application inventory in a time period of 3-5 business days of arrival. Handled all subscriber inquiries; written or via phone. Ran a series of discrepancy reports for the Enrollment department. Production was 2 applications an hour; exceeded with an average of 20-22 applications daily.