Clara Gachoki Email and Phone Number
A Customer Service and Client Relationship Manager with over a decade of hands-on experience in providing excellent service standards, maintaining high customer satisfaction for multilingual, global clients, and catapulting the growth and management of corporate clients. I have a keen attention to understanding clients’ needs, providing the best solutions, identifying and implementing potential service improvements, identifying key partnerships, and building sustainable relationships as well as onboarding new clients. I am a proactive, collaborative individual with great workplace relationships and excellent communication skills. I am easily adaptable in a fast-paced environment, able to work under pressure, and value respect, integrity, diversity & inclusion. I have continually demonstrated my decision-making and problem-solving skills, providing quality service and meeting deadlines.
Inuka
View- Website:
- inuka.io/africa
- Employees:
- 129
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Chief Client Relations And PartnershipsInukaNairobi County, Kenya
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Chief Client Relations& PartnershipsInuka Sep 2019 - PresentNairobi, KenyaHeaded the client relations and customer service docket for more than half a decade which saw a 50%+ increase in clients each year. Having reached at least 10000+ unique users in this period. I have been instrumental in the development of technologies, SOPs, and training that have enabled Inuka, to reach thousands of low income and corporates in Kenya, Uganda, Nigeria, Zimbabwe, South Africa, and Dubai. I have also created communications strategies, campaigns, and and spearheaded data management and analysis to ensure project metrics are met. Among the areas I was directly involved in include: Client Relations & Partnership Manager, Customer Service, Technology Liason, Product Reviewer, and Tester. -
Research ConsultantInuka Oct 2018 - Sep 2019Nairobi, KenyaSpearheaded data collection on a mental wellbeing project in low income areas in Nairobi. I was also tasked with Analyzing this data, and providing monitoring and evaluation report for the Achmea Foundation.
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Project ManagerElim Trust Jan 2022 - PresentThe Kenya Adolescence Health and Planetary Research studies 10-14 year olds in Urban Informal Settlement (Mathare Slums) Pastoralist Community (Isiolo County) and Refugee Community (Kalobeyei Refugee Settlement) and their understanding of climate change. Targeting food, water and sanitation as it relates to climate change, various innovative and participatory methods are used to ensure the interactions with the pre teens are engaging and easy to understand the complexity of the subject. In these three sites, I have been the lead project manager in charge of logistics, data collection storage and reporting, administration and planning.
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Founder- Conversations In The DarkElim Trust Jun 2018 - PresentInteractive Group Therapy Intervention for survivors of Sexual, Gender Based Violence. The program has been successfully carried out in universities around Nairobi- Kenyatta University, Daystar University, University of Nairobi, both as an online and in person intervention.
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Program DirectorVunja Kalabash Campus Project Sep 2018 - PresentNairobi, KenyaI organize campus students from various universities around the country for "art for social change" activitiesTraining Vunja Kalabash ambassadors on identifying SGBV and how to tackle cases as first line support. Partnerships with like minded institutions ie UN Women, Action Aid in running campaigns end SGBV Campaigns
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Executive Assistant-CommunicationsYouth Enterprise Development Fund Jan 2017 - May 2017Nairobi, KenyaHandled communication dissemination in inter-government agencies.Maintained intergovernmental agencies relations with the office of the ChairmanProofed Chairman speechesManaged chairman's events diary in and out of the country.
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Administrative Assistant,Public RelationsYouth Enterprise Development Fund May 2015 - Jan 2017Nairobi, KenyaHandle Customer Relations DeskTake and document pictures of events that the Fund is participatingAdministrative duties in the CEO'S officeAdministrative Duties in the Chairman office. (Writing correspondence, documenting, filing and retrieving documents, arranging for travel and hotel bookings.
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Public Relations InternYouth Enterprise Development Fund Dec 2014 - May 2015Nairobi, Kenya
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News ReporterRoyal Media Services Limited May 2011 - Aug 2011Nairobi, Kenya
Clara Gachoki Education Details
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Corporate Communications -
Bachelor Of Mass Communication
Frequently Asked Questions about Clara Gachoki
What company does Clara Gachoki work for?
Clara Gachoki works for Inuka
What is Clara Gachoki's role at the current company?
Clara Gachoki's current role is Chief Client Relations and Partnerships.
What schools did Clara Gachoki attend?
Clara Gachoki attended Daystar University, Jomo Kenyatta University Of Agriculture And Technology.
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