The Fact Finding Agent is responsible for reviewing unemployment insurance claims with outstandingissues to determine next steps required to resolve those issues. Using critical thinking skills, the Agentwill analyze all information, notes, and documentation to identify gaps or discrepancies in information.They will then perform outreach to claimants and/or employers to obtain the necessary information,notate that in the claim file, and forward detailed notes as required to resolve the issue.The position requires using time management to work a caseload effectively and in order of priority setby leadership, critical thinking skills to identify the needs on each unique claim, and communicationskills ensuring that information gathered is clearly notated in the claim.Job DutiesFact Finding Agents will perform job duties such as: *Analyzing claim information to determine the cause of outstanding issues *Assessing eligibility requirements based on UI Code, Policies, and Procedures • Evaluating wage and earnings • Communicating with claimants and employers by phone to obtain missing information*Working closely with subject matter experts to gain further understanding of unique issues andhow to address them* Referring more complex issues to supervisor or tenured staff • Notating all contacts and actions taken on a claim clearly and thoroughly *Demonstrating the ability to make timeline and logical decisions • All other duties as assigned by management to support claim processing.

Comercial Manager

Management, Coordinator, Customer Service