Clara Llorente Email & Phone Number

Barcelona, Catalonia, Spain

Build an executive level relationship with my managed Partners, focused on defining and execution of business goals aligned with SAP's strategyUnderstand SAP’s strategy and key initiatives, translating these as relevant to my PartnersDevelop a strong relationship with the key stakeholders that operate in my Market Unit to support my Partners business goals.Execute regular Quarterly Business Reviews with Partners to review achievement and make changes to future targets if necessaryEnable partners on Program requirements, training sessions and services to help them grow their SAP business.

Galway, Ireland

County Galway, Ireland

As a Partner Service Advisor for Africa I work to enable SAP Partners in West, East and Lusophone Africa to develop their SAP business and maximise their partnership.

Galway

Partner Services Advisor for Greece, Malta Cyprus and Israel.Providing services and access to enablement resources for partners to understand the full benefits of the partnership program, help streamline their company’s operations, and assist achieving business targets as well as driving SAP technology enablement campaigns and contribute to SAP’s growth strategy.

Developing understanding of SAP partnership cycle, more specifically the SAP PartnerEdge Program, as well as other partner programs as they were launched.Playing a key role in PSD Business Services team, providing support to SAP Cloud and SuccessFactors partners.Ensure that potential partners are on-boarded successfully within agreed SAP PartnerEdge Program.Work with key stakeholders, legal, local ops etc, when required to ensure that requests were proactively managed.Drive and Implement SAP Cloud Operations processes, this includes Recruitment, Deal Registration, Contract Management, Portal Accesses, Tenant Requests, etc...Strive to meet published service level agreements, with balanced response times – due diligence and fast response. Prioritize case load while maintaining high Partner satisfaction.

Galway

Delivering Audits to SAP Partners for the Partner Centre of Expertise Certification across EMEA and MEE. Assessing partner compliance with SAP mandated processes and infrastructure and evaluate partner execution with respect to preparing customers for maintenance service delivery. Reviewing partner certification documents identifying critical gaps and provide recommendations to address gaps and other improvement areas. Conducting a number of sessions on PCoE requirements and interviewing key support personnel.Creating comprehensive reports detailing partner support strategy with explicit recommendations for improvement points.

Calgary, Canada Area

Having thorough understanding of all requirements when checking-in and/or checking-out a guest (confirm booking, length of stay, package etc.).Handling all guest enquiries and complaints in a professional mannerEnsure all cash, charge, float and till procedures are carried out in accordance with Company policy.

Cork

Processing all incoming phone calls from customers and managing all requests, changes and cancellationsInteracting with a diverse customer baseUtilizing sales techniques to maximize revenue

Bachelor’S Degree, Language Interpretation And Translation

Bachelor'S Degree, Tourism And Travel Services Management