Responsible for reviewing Unemployment Insurance claims for UI Program for California, searching employer protest issues to determine next steps, using critical thinking skills analyzing information, notes and documentation. I perform outreach to employers making notations in claim file as required to resolve the issue. Use of strong time management skills while analyzing claim information to identify discrepancies.

• Delegated customer complaints• Prepared, submitted and filed small claims for missing delivered items.• Improved Dasher navigation system• Confirmed customer orders.• Researched discrepancies in future and present claims• Provided 5-star service.• Reported to project lead.• Analyze and investigate complicated insurance claims to help prevent fraud.• Perform detailed site inspections.• If necessary, provide well-informed court testimonies.• Review and process new claims reports and court verdicts.• Uphold relationships and communication with insurance departments and clients.• Organize and present claim review plans.• Negotiate settlements.• Resolve claims in a timely manner.