Clara Martinez Email & Phone Number

Victorville, Ca, Us

Victorville, Ca, Us

Highland, California, Us

Highland, California, Us

Highland, California, Us

-Support of 24/7 production environment comprised of workstations, laptops, mobile device, network devices, printers, promotional KIOSKS, EGM [Electronic Gaming Machines], POS systems, scanners, plotters, VoIP equipment, WiFi, and PBX equipment throughout the Casino and San Manuel enterprise. Support of a variety of applications for internal customers in departments such as HR, Slots, Accounting, Food & Beverage, Cage Operations, Facilities, and IT.-Work with different teams in our department such as the Data Center team and the System Administrator Team. -Monitor server/network equipment, respond to user calls and service tickets, troubleshoot and escalate issues pertaining to production systems in support of Casino and Back Office activities.-Use critical thinking and possess the ability to resolve complex problems and also have the ability to present ideas in a user-friendly language.-Proactively monitor the performance of all VMWare, Windows, Linux, Storage and network systems.-Continually research ways to improve the system performance, policies, procedures, and tools.-Perform installations and basic configurations of hardware, software, and telephones. Perform preventative maintenance.

-Managed Mitel Phone System. Troubleshoot and worked with vendors to identify and resolve any issues that arose with the telecom system. Performed system backups routinely.-Managed Silent Knight Alarm System (Emergency System) for the entire community. Troubleshoot and worked with vendors to identify and resolve any issues that arose with the emergency system. Performed system backups routinely.-Assisted the Information Technology Department with a number of assignments including system backups and diagnosing hardware/OS problems.-Wrote proposals, procedures, policies and technical documentation.-Consult with users, management, vendors, and technicians to assess computing needs and system requirements.-Stay abreast of advances in technology.-Meet with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems.-Provide users with technical support for computer problems when requested by the Information Technology Department.-Assisted Operations Director with administrative responsibilities as well as hiring, training and organizing staff. Assisted with daily operations.

-Oversaw the day to day operations, billing, customer service, complaints and all departments in the facility.Implemented a paperless process for our student files that increased efficiency in the office, as well as accuracy for state audit.-Plan and establish work schedules, assignments, and production sequences to meet production goals.-Completed staff reviews, on-boarding, payroll, training and other human resources procedures.-Recommend or implement measures to motivate employees and to improve teaching methods, student performance, school quality, or efficiency.-Confer with management or subordinates to resolve worker problems, complaints, or grievances.-Assisted in the hiring process as well and trained incoming staff. Assisted in implementing new computer software as the school turned to the Technology Era.

-Review project plans to plan and coordinate project activity.-Meet with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems.-Provide users with technical support for computer problems.-Recruit, hire, train and supervise staff, or participate in staffing decisions.-Prepare and review operational reports or project progress reports.-Purchase necessary equipment.-Developed a paperless environment by implementing an online system to manager data and integrate processes which resulted in improvement and effectiveness of the office staff. -Served as go-to-person regarding any administrative and operational related functions.

Master'S Degree, Information Technology

Bachelor'S Degree, Information Technology

Associate Of Science (A.S.), Business Administration And Management, General

Associate Of Arts (A.A.), Administration & Information Systems