Head Of Customer Experience
CurrentIn this role I am responsible for the strategy, planning and execution of askporter's overall customer experience goals, which incudes support, account management and client onboarding. Core Responsibilities:Management of the Customer experience team - support, customer engineering and account management.Responsible for the seamless and efficient onboarding of new clients, through effective design of configuration of each product, ensuring the clients needs and problem space are fully met.Ensuring support is provided to clients easily and efficiently, while meeting all SLA’s specified.Providing clients with a trusted advisor on both technical and account requirements, supplying regular reports and retrospectives to ensure client satisfaction.Helping clients identify new ways of adding more efficiency into their workflows.
