With over 6 years of work experience in administration and customer service, I am a passionate and skilled Customer Service Agent at WumDrop, a leading courier company in South Africa. I have a certificate in Business Administration and Management from ServiceSeta, and I am currently pursuing a higher certificate in Archives and Archival Administration from the University of South Africa. I am also SAP certified, which enables me to use the software efficiently and effectively to manage customer data, orders, and queries. One of my core competencies is customer retention, which I have demonstrated by increasing the loyalty and satisfaction of WumDrop's clients through timely, courteous, and professional communication and service. I also have a keen attention to detail, which helps me to ensure accuracy and quality in all aspects of my work. I enjoy working with a diverse and dynamic team at WumDrop, where I can contribute to the company's mission of providing fast, reliable, and affordable delivery solutions. I am always eager to learn new skills and take on new challenges, and I aspire to grow and advance in my career as a customer service agent.