Clara Pazos Email & Phone Number

Rio De Janeiro, Brasil

Currently, as a Project Manager, my key responsibilities include:- Coordination and Management of Simultaneous Projects: Effectively manage multiple projects, ensuring deadlines are met and high-quality deliverables are achieved.- Fund Formation for Clients Without Financial History: Develop customized solutions that enable the creation and success of funds, especially for clients with no prior financial history.- Development of Tailored Solutions: Create strategic, project-specific approaches that ensure positive outcomes from the very start.- Risk Management: Develop and implement risk mitigation strategies to ensure project continuity and prevent setbacks.- Client Relationship Management: Establish and maintain continuous, close relationships with clients, always striving to exceed their expectations and ensure their satisfaction at every project stage.

• Provide technical support and guidance to resolvesoftware-related issues for users within the venturecapital platform through email, phone calls, andZoom meetings.• Offer frontline support to venture capital clients byaddressing login issues, subscription documents, and seamless platform access.• Coordinate with cross-functional teams, to supportand address client needs.• Responsible for identifying, documenting, andcommunicating software bugs to engineering teams,contributing to continuous improvement in the FundAdmin product.

• Handling a high volume of inquiries and requests on a daily basis, and effectively managing time and resources to complete a minimum of 30 client touches per day.• Providing exceptional customer service through various communication channels, including phone, email, and chat, with over 100 calls made during the week.• Maintaining accurate and up-to-date customer and account information in a database.• Utilizing strong communication and problem-solving skills to address customer concerns and provide effective solutions.• Continuously learning and adapting to new products, services, and systems to better serve customers.• Documenting customer interactions and feedback for future reference and analysis.• Maintaining a positive and professional demeanor in all customer interactions and • Escalating customer issues to higher management when necessary to ensure a satisfactory resolution.• Managing customer expectations and following up on commitments made.

• Demonstrated proficiency in using the CRM Sales Force to efficiently handle customer calls and generate quotations.• Consistently managed to handle a high volume of calls and process a minimum of 30 quotations per day.• Maintained accuracy and attention to detail when preparing and sending out quotations, ensuring that all information was correct and up-to-date.• Maintained comprehensive and organized records of all customer interactions and quotations in the CRM system for future reference.

Rio De Janeiro, Brazil

• Proficiently prepare and manage dental reports to ensure accuracy and quality standards are met.• Optimize processes and prioritize tasks to improve time management and reduce patient waiting time, resulting in increased patient satisfaction.Deliver exceptional customer service to patients and dentists by resolving inquiries and providing guidance via phone, email, and in-person communication.• Expertly operate radiological equipment and software to produce high-quality images and reports.Utilize Excel to track and update processes, ensuring efficient workflow and documentation.• Ensure quality control of final reports by meticulously reviewing all processes and ensuring that they meet the highest standards of excellence before delivering to the customer.• Analyze and monitor results to continuously improve the quality of customer service and patient care.• Proactively gather feedback from customers to maintain high levels of satisfaction and offer solutions to address any concerns.

Rio De Janeiro

As an intern at a Radiology Clinic, I provided support to the dentists in the creation of radiology reports, while also assisting with administrative tasks and patient management. I gained valuable experience in radiology procedures and imaging technology, as well as developed strong organizational and communication skills through interacting with patients and medical staff.

Rio De Janeiro

Publication of two articles on research focused on the children and youth audience, one focused on science and the other on health, written in a clear and accessible manner for the young audience, using appropriate language and relevant examples for their age group.http://www.invivo.fiocruz.br/

Master Of Business Administration - Mba, Project Management

Bachelor, Dentistry, Gpa 8.1

Activities and Societies: During my undergraduate studies in Dentistry, I had the opportunity to participate in the PIBIC program and work.

Business Diploma, Business

Activities and Societies: Relevant disciplines: Marketing Administration, CRM, Service and Sales Management, Management Bases.