For a second summer, I returned to Lowe's as a fulfillment associate. As one of the more experienced members of the team I directed fellow employees in completing department tasks and fulfilling online orders. I was responsible for pulling and staging product as well as ensuring professional and complete fulfillment to the customer. I kept the orders system up to date at each stage of fulfillment. Additionally, I was responsible for monitoring install sales product demand and assisting in… Show more For a second summer, I returned to Lowe's as a fulfillment associate. As one of the more experienced members of the team I directed fellow employees in completing department tasks and fulfilling online orders. I was responsible for pulling and staging product as well as ensuring professional and complete fulfillment to the customer. I kept the orders system up to date at each stage of fulfillment. Additionally, I was responsible for monitoring install sales product demand and assisting in pulling and staging product for installation sales across departments. I communicated effectively with customers via email and phone as well as in person. I practiced conflict resolution and was recognized for excellence in customer service. Show less

As a online fulfillment associate, I fulfilled online orders for Lowe's customers. I ensured orders were pulled and staged in a timely fashion and that the customers received their orders either in store or curbside upon arrival. I also was responsible for pulling product for installation services throughout the Lowe's departments. I contacted customers in person, via email and phone and managed customer disputes and comments. In this role, I was recognized for excellence in customer service.