Clara Smith Email & Phone Number

Sydney, New South Wales, Au

Sydney, New South Wales, Au

St Leonards, Nsw, Au

Barangaroo, New South Wales, Au

Barangaroo, New South Wales, Au

Chicago, Il, Us

Joining this business shortly after its arrival in Australia, I have played a large role in the development of the HR function including implementing and then developing a range of policies and processes to ensure that the business was fully supported and constantly improving. In this truly generalist role I have had involvement in all facets of the HR function and have built relationships with all key stakeholders of the business. As with any fast paced and quickly evolving start up business, I have needed to be highly flexible and adaptable to change.Key responsibilities:• Providing accurate and timely advice and support to senior managers and employees in relation to IR/ER matters including poor performance, disciplinary and grievance cases and all HR policies and procedures across Australia and New Zealand.• Managing the employment life cycle with a significant involvement in on boarding and separations.• Active involvement in all key annual and biannual processes including appraisal programs and salary review programs.• Analysing HR trends and providing managers with solutions where needed• HRIS management and ongoing improvement• HR administration management• Payroll administration management (ADP)• HR reporting internally and internationally• Coaching managers and on all areas of performance management including grievances, discipline, terminations and conflict resolution.• Visa applications and management

Chicago, Il, Us

• Manage the on boarding and off boarding of employees• Liaise with internal stakeholders to set up employees with the relevant business tools appropriate to their role.• Maintaining confidentiality when dealing with sensitive employment relations matters.• Advising managers and ensuring correct performance management processes are adhered to.• Professionally handle employee status changes, separations.• Creating, amending and ensuring the timely delivery of employment contracts to new and existing Groupon Employees.• Offer advice and support to managers regarding performance management, leave entitlements.• Be able to accurately apply knowledge of employment legislation in responses to enquires from all levels of the organisation.• Accurately maintaining the integrity of information within physical and soft copy employee records.• Offer training support as required to the Human Resources Manager.• Payroll administration management for Australia and New Zealand.• Effectively drive employee programs which influence and represent the Groupon company culture.

New York, New York, Us

In this stand alone role, I was responsible for the entire HR function of the business. With a diverse workforce of more than 80, my role was extremely fast paced and comprehensive. I managed all aspects of the HR function and I was the main point of contact for all HR enquiries within the business. This role required me to be highly organised and extremely self motivated.Key aspects of the role:• Main point of contact for all HR related queries from managers and employees• Involvement in the employee lifecycle from beginning to end including: end to end recruitment, on boarding, performance management, counselling, grievances and separation.• Drafting and updating HR policies• Active involvement in key HR initiatives such as biannual performance review process• OHS and Workers Compensation management including management of the return to work process and compliance with all IR requirements.• Companywide payroll administration• Training and development management and evaluation• Rostering and allocation of staff to departments in line with budgeted hours• Monthly HR measurement and reporting

In this role I was engaged to coordinate the Human Resources function of the business. This saw me have exposure to a range of HR functions as well as internal and external stakeholder interactions. Key aspects of the role:• Designing, promoting and reporting on an Annual Member Survey (1300 members)• Account management of major organisation sponsors to ensure satisfaction, and address problems where necessary.• Assisting with HR related enquiries from managers and other employees• Working closely with the Executive Officer to develop the HR function of the business• OHS and Workers Compensation Management• End to end recruitment• HR administration management• Managing the employee life cycle including end to end recruitment, on boarding, performance management and separation.• Reviewing and updating company policies and procedures manual regularly

New York, Ny, Us

Managed a team of 18 staff in an inbound customer service centre for a national market research panel.- Reviewing operational procedures to ensure data accuracy- Coordinating and rostering human resources to meet business requirements- Producing weekly performance management reports and conveying results to division manager- Addressing performance issues with staff and escalating to division manager if necessary- Building relationships with the managers of other functions in CPS to coordinate the workflow and reduce resource wastage- Preparing and allocating work to staff through the use of work plans - Coordinating and leading team meetings and motivating staff- Recruitment of new staff - Coordinating the training program for new staff and following up on progress throughout their probation period

Bachelor Of Business, Human Resources, Management, Consulting

Higher School Certificate, Advanced English, General Mathematics, Modern History, Business Studies, Legal Studies, Hospitality