- Taking general queries & booking enquiries by phone, email, webchat and in person at our booking desk- Back office administration to ensure that the tours and that our co-operation with other businesses in the tourism industry is smooth.

- Worked with a bespoke pensions mastertrust client, and assisted their members with a wide variety of queries related to their pension pots.- Capable of switching between responsibilities as call & email volume demanded.- Pursue all proper escalation routes available to the member, when their case came to require such ownership, and when necessary, refer them to the correct departments and processes for further escalation- Due to the sensitive nature of financial data & personal information, I ensure I follow all GDPR procedures to ensure the security of member’s data & accounts.

- Worked with multiple high end clients, and took on their policies, practices and systems in a short period of time, to provide quality support to customers as soon as possible.- Performed to the extent of my ability to assure each avenue of support is explored for a customer.- Logging customers' contact details & take notes for each call, logging their cases & compiling evidence in cases of missing orders. - Handed confrontational clients during moments of discourse, including conflict de-escalation and defer to other colleagues for advice and support