Customer Service
CurrentLOB : Customer Service Inbound Campaign : Pinhome Service1. Answered customer inquiries in over 150 conversations per day, maintaining a customer satisfaction with score of over 90% (CSAT). 2. Resolved various customer issues related to accounts, payments, refunds, and more, effectively escalating complaints to the relevant teams.3. Creating neatly-organized customer complaint reports to ensure that the status of each report can be easily monitored by the relevant team