Clara Becker Email & Phone Number

Grand Rapids, Michigan, United States

Grand Rapids, Michigan, United States

• Directly manage team of Training and Quality associates, leading by example, ensuring key performance indicators are met, and providing quality-focused insights into program gaps and opportunities
• Partner with Training, Quality, and Subject Matter Expert teams to build engaging and impactful learning content for the partnership
• Bolster Training team’s knowledge of adult theory and virtual training methods through use of internal, uptraining initiatives
• Establish robust feedback loops between Training and Quality as a means of:-Gauging the effectiveness of partner training programs-Identifying knowledge gaps-Suggesting enhancements or modifications to the existing.
• Maintain dotted-line relationship with internal Head of Training Manager, Head of Quality Manager, and other cross-functional stakeholders to ensure internal training and quality standards are upheld within external.
• Cultivate and maintain relationships with internal stakeholders and external partners, syncing regularly to discuss program growth, KPIs, current/upcoming Enablement initiatives, and partner needs

Grand Rapids, Michigan, United States

Grand Rapids, Michigan, United States

Grand Rapids, Michigan, United States

• Assessed brand business daily through use of key performance indicators and customer feedback, applying insights to team development and merchandising strategies to maximize sales
• Cultivated an environment of genuine customer connection in a non-commissioned sales environment resulting in a 50% conversion rate, consistently the highest regional rate
• Coached team on company objectives of business analysis, store operations, and standards, setting clear expectations for delivering an exceptional customer experience
• Collaborated alongside management and visual teams to execute company-wide direction, fostering team engagement on brand goals and messaging
• Managed payroll daily, achieving company’s payroll goal 38 of the last 40 months

Grand Rapids, Michigan, United States

• Executed company’s monthly, quarterly, and seasonal rollouts, interpreting direction to appeal to a local market and exceeding apparel business goals 4 consecutive quarters
• Developed supervisor in weekly training meetings geared towards the use of original applications to impact business, resulting in a 2-year positive build on accessory business
• Partnered with Store Manager on all talent acquisition, leading thorough and thoughtful orientation and training for new hires while building store bench strength

Grand Rapids, Michigan, United States

• Prepared and presented weekly objective reports analyzing beauty department sales and measuring customer experience quality, resulting in positive comps for 2 consecutive quarters and exceeding company goals
• Delegated consistent and constructive feedback to associates encouraging them to problem solve customer engagement methods
• Developed associates’ customer service skills through one-on-one mentoring, bringing about multiple customer compliments and repeat business

Grand Rapids, Michigan, United States

• Successfully organized all in-store events for two quarters through executing customer outreach, budget preparation, event set-up, and team involvement, consistently exceeding expected attendance

Grand Rapids, Michigan, United States

• Trained associates on company standards to cultivate a well-loved and inspiring store

Grand Rapids, Michigan, United States

• Effectively executed in-store and window displays through use of material- manipulating creative applications, drawing in numerous first-time customers

Paris, Île-de-France, France

Paris, Île-de-France, France

Brooklyn, New York, United States

Indianapolis, Indiana, United States