Clara Wright Email & Phone Number

Virtual

• Supervised 15-75 team members, offering constructive feedback on work performance• Identified operational and performance issues and worked with managers to resolve concerns• Delegated daily tasks to team members to optimize team productivity• Provided leadership and direction for employees, supervising activities to drive productivity and efficiency• Promoted to leadership position in recognition of strong work ethic and demonstrated ability to provide exceptional customer service

Hartford, Connecticut Area

• Supervised 15-20 team members, offering constructive feedback on work performance• Identified operational and performance issues and worked with managers to resolve concerns• Delegated daily tasks to team members to optimize team productivity• Provided leadership and direction for employees, supervising activities to drive productivity and efficiency• Promoted to leadership position in recognition of strong work ethic and demonstrated ability to provide exceptional customer service

Mt Laurel New Jersey

• Provided outstanding customer service to new and long-standing customers by attending closely to concerns and developing solutions• Communicated security issues and protocols to clients traveling to unstable countries or locations• Established base of loyal clientele due to excellent listening and research skills and keen understanding of travel budgets• Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction• Responded immediately to clients’ questions, issues, and complaints and found effective solutions when required