Clara H. Email & Phone Number

United States

I was promoted to improve organizational effectiveness and launch change initiatives for program, strategy, finance, legal, HR, and risk and compliance departments. I managed 1 director and up to 30-member cross-functional project teams, and designed systems impacting 1.4k staff nationwide.✓ CONTINUOUS IMPROVEMENT: I initiated an organization-wide employee support survey to identify operational areas for improvement increasing system efficiency, staff satisfaction, and retention.✓ NOVEL EQUITY PROGRAMMING: I launched a Racial Equity Framework in partnership with The Office of Equity and Belonging to provide senior leaders with self-assessment checkpoints in alignment with organizational goals.✓ TECHNOLOGY IMPLEMENTATION: I designed an automated donation processing system reducing errors and account submission time by 150%.

Greater New York City Area

Partnered with two Senior Vice Presidents to stabilize regions with executive director vacancies and coach executive directors in change management, executive management, decision-making, strategic planning, and cultural leadership.✓ LEADERSHIP COACHING: I created a data analysis model and provided intensive 6-month executive director coaching for the lowest performing regions, allowing 60% of those to advance to top quartile ranking.

Washington D.C. Metro Area

I was promoted to evaluate and implement strategy, goals, and create continuous organizational improvement. I managed a team of 6 directors and managers across HR, finance, IT, office administration, data and analyses, and external partnerships and a $7.9M budget.𝗦𝗲𝗹𝗲𝗰𝘁 𝗥𝗲𝘀𝘂𝗹𝘁𝘀:✓ STRATEGIC VISION & EXECUTION: I conceived the vision, analyzed data, and lobbied support from the DC Department of Health and DC Department of Mental Health to provide equitable services amongst public schools resulting in a 67% increase in mental health providers, a 27% increase in nursing staff, and a 160% increase in medicine administration training. ✓ TALENT MANAGEMENT: I implemented quarterly 1-on-1 feedback sessions with employees across all departments and championed a counsel of change initiatives to report to senior leadership. ✓ PROCESS IMPROVEMENT: I created a plan and implemented staff training to eliminate 33 financial audit points, preventing public reporting.

Washington D.C. Metro Area

I was promoted to reevaluate and implement organizational goals and strategy. 𝗦𝗲𝗹𝗲𝗰𝘁 𝗥𝗲𝘀𝘂𝗹𝘁𝘀:✓ THOUGHT LEADERSHIP: I evaluated enrollment data, led public meetings, and served on a task force with city council officials to assess the need for neighborhood preference in charter school admissions. ✓ TALENT DEVELOPMENT: I developed a targeted recruitment plan and created an innovative peer involved interview process during organization-wide employee overhaul, expanding the department by 80% with diverse and top-tier talent. ✓ EMPLOYEE LEARNING AND ENGAGEMENT: I established 365-degree feedback, employee incentive programs, skip-level meetings, and team engagement retreats resulting in enhanced employee development, satisfaction, and retention.

I was selected to launch DC’s first charter school ranking system serving half of the city’s school age students.𝗦𝗲𝗹𝗲𝗰𝘁 𝗥𝗲𝘀𝘂𝗹𝘁𝘀:✓ PROGRAM MANAGEMENT: I organized listening tours, task forces, and stakeholder focus groups to systematically evaluate, publish, and foster support for the city’s first ranking of charter schools.

Louisburg, Nc

I led classes of up to 30 high school level students, including English language learners and students with special needs, to over 80% mastery of state learning objectives. 𝗦𝗲𝗹𝗲𝗰𝘁 𝗥𝗲𝘀𝘂𝗹𝘁𝘀:✓ COURSE DEVELOPMENT: I developed and implemented curriculum for 9th grade World History, 11th grade US History, freshman Academy Essential Skills, and Psychology.

Phd, Industrial/Organizational Psychology

Ba/Bs, Middle Eastern Studies And Psychology