Clara Kuo Email & Phone Number

Community Leader and volunteer board member for a global community; working within multiple time zones from US to Europe to APAC. I serve as Co-Executive Content Editor, mentor to others and a community moderator.

Vivian connects healthcare job-seekers with recruiters to ensure a successful hire. At Vivian, I worked cross-functionally with stakeholders and defined our UX research programs across the company.Championed user journeys of 4 key personas; engaged teams cross-functionally in product, UX design, content, and support Worked with a RN SME to synthesize 120+ B2B & B2C core needs; advised Product VPs of opportunities Saved $1.5M opportunity cost via 1:1 interviews; worked with PM as a trusted advisorIntegrated insights across product & design for rapid decisionsCoached 14 team members in iterative testing

At Digit, we aim to make financial health effortless for everyone. I joined this company at a critical time when the company decided to pivot from a "keep the change" savings product to a smart budgeting app. Inspired 350+ staff to pursue Digit mission via user insights at company-wide All Hands during acquisition.Developed 3 key personas for new beta product for go-to-marketCreated a new research playbook; maximized research impactSupervised ReOps recruitment for studies with 550 beta usersManaged quarterly research roadmaps on aggressive timelinesAcquired by Oportun

At Change Healthcare, I indirectly supervised 5 other UX researchers; and contributed to developing the team. My research work influenced several core products that make up one-third of the company's business. This includes: bill pay, back-end payment and financial systems for patients, health insurance and hospitals.Awarded Advancing Innovation by Product EVP in Sept. 2020 for facilitation of usability & workshops in critical growth product Trained 30 associates in Research & Design Thinking over 4 years Recommended new recruitment vendor; decreased cost by 60%

Emeryville, Ca

Worked with vendors to uncover 3 key segments and 150+ user needs; praised by CDO for advancing research rigor Facilitated participatory design and RITE testing for Patient Payments; influenced feature prioritization and design

San Jose, Ca

UserZoom is a growth-stage SaaS UX Research start up. Clients included Fortune 500 companies such as AIG, T-Mobile and UPS.Oversaw delivery of remote studies (benchmarks, diary, content tests, etc) for client retention and annual revenue of $500k+Created onboarding for new hires; built lasting relationships Increased team capability; co-hired 10 junior & senior teammatesUserZoom was acquired in 2022 by UserTesting.

Sunnyvale, Ca

Managed user research projects from end-to-end: recruitment, design, analysis to reporting. Provided recommendations to clients on research best practices and methodologies in UserZoomOversaw and collaborated with third-party vendorsWorked with tech support to resolve customer complaints and bugs

I contributed to the research team's first-ever digital dashboard to measure iPhone recommendations for Apple Worldwide and Channel Sales. I managed the development and iterations of an internal data analytics dashboard for stakeholders in 12 countries, and this influenced high-level decision making for iPhone WW. I also oversaw the quality control of data sets for the evaluation of sales channel operations for iPhone, and collaborated with research vendors, and provided ad hoc analysis on request.

I worked closely with CEO, and introduced the product team to a number of UX methods, including heuristic evaluation and usability testing. While I was there, I influenced a product manager by showing him how to use UX research, and he has leveraged this in his own career.I conducted user testing in order to improve website messaging, inform website and product design. I also helped to clarify their sign up and log-in flows, so that current users could stay engaged with the product.

San Francisco Bay Area

Socratic is a research consultancy specializing in online quantitative and qualitative methods for global product research (card sorts, satisfaction surveys, concept testing, online focus groups, diary studies and complex surveys with attitudinal segments)I learned to use different statistical approaches to derive actionable insights (descriptives, correlations, segmentation, cluster analysis, factor analysis, correspondence analysis, significance testing). Hi-Tech team was awarded for one of the highest revenue groups in Q4-2011.

San Francisco, Ca

Tested custom online survey applications, evaluated survey flow and provided critical feedback which resulted in improved usability and significantly reduced data errors.Carefully managed outside vendors and partners to achieve research objectives, resulting in deliverables submitted on time and within budget.

VolunteerMatch is a website that connects volunteers to nonprofits, average 7.9M visitors yearly.Prior to the social media boom, non-profits and corporate organizations were on the cusp of using social media for business & marketing. Led a small team to conduct research: researched social media usage, identified opportunities and target segments, which led to the development of a clear social media marketing strategy. Facebook fan base total increased from just a few hundred to over 6,000 in one year.

Voce is a marketing and public relations consultancy that builds brands through storytelling.Used social media/secondary research to understand the needs of journalists. Discovered timely media opportunities, and won a case study in a key publication in first two months on the job.

Mba

Ba

Education record

Education record