Clara Kuo

Clara Kuo Email and Phone Number

UX Research Leader, MBA | Qual + Quant Research | Design Thinking | Product Strategy | Community-Driven | Delivered insights to fast track product, design and business decisions @ ResearchOps Community
Clara Kuo's Location
Santa Clara, California, United States, United States
Clara Kuo's Contact Details
About Clara Kuo

I am a UX leader, with 10 years of experience in mixed methods (quant + qual). I strive to foster belonging and curiosity within teams. My specialties include quantitative survey design, remote usability testing and generative research. Companies I’ve worked with include Apple, T-Mobile, UPS, Change Healthcare/Aetna, Digit and most recently, Vivian Health. Most recently at Vivian Health, I contributed to increasing user-centricity of the company. The impact: product and design teams leveraged strategic research to make rapid decisions when they needed it. As a solo "team of one" research practitioner, I’ve helped several companies to increase their UX research capability from the ground up. 🏃‍♀️🏃‍♀️ I enjoy mentoring and building teams. Through my work, I influenced product, design, and cross-functional teams to develop user empathy. 🛣 I help companies to foster human-centricity. I offer an adaptive insights algorithm of user needs + problems = innovation. This includes research strategy & vision, planning and study execution. 📚Sharing insights for impact is part of my process. At Vivian, I developed programs to engage internal stakeholders to iterate and make decisions quickly. Beyond work, I am a member of Active Voice and regularly training to be an authentic leader. I am a content editor for the ReOps+ Community, and I co-lead IxDF San Jose. We will have a few in-person networking events soon. Come join us!Currently, I’m open to new opportunities, whether that’s in a part-time consulting role or full-time. If you're looking for mentorship or seeking a seasoned research leader, you can find me on Calend.ly https://calendly.com/clarakuo Skills & Tools: Journey Mapping & Personas, Qualitative Analysis, Design Thinking, Jobs-to-be-done, Diary Studies, Participatory Design, 1:1 InterviewsOnline Surveys, A/B Testing, Benchmarking, Usability Testing, AI/UX Heuristics, Presentation Design, Roadmaps, Product Strategy, Stakeholder Management;Dovetail, Figma/Figjam, Qualtrics, SPSS, Mural, Miro, Notion, Google Docs

Clara Kuo's Current Company Details
ResearchOps Community

Researchops Community

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UX Research Leader, MBA | Qual + Quant Research | Design Thinking | Product Strategy | Community-Driven | Delivered insights to fast track product, design and business decisions
Clara Kuo Work Experience Details
  • Researchops Community
    Board Member / Content Editor Cheese
    Researchops Community Oct 2024 - Present
    Community Leader and volunteer board member for a global community; working within multiple time zones from US to Europe to APAC. I serve as Co-Executive Content Editor, mentor to others and a community moderator.
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  • Vivian Health
    Principal Ux Researcher
    Vivian Health May 2022 - Apr 2024
    Vivian connects healthcare job-seekers with recruiters to ensure a successful hire. At Vivian, I worked cross-functionally with stakeholders and defined our UX research programs across the company.Championed user journeys of 4 key personas; engaged teams cross-functionally in product, UX design, content, and support Worked with a RN SME to synthesize 120+ B2B & B2C core needs; advised Product VPs of opportunities Saved $1.5M opportunity cost via 1:1 interviews; worked with PM as a trusted advisorIntegrated insights across product & design for rapid decisionsCoached 14 team members in iterative testing
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  • Digit
    Lead User Researcher
    Digit Nov 2020 - Apr 2022
    At Digit, we aim to make financial health effortless for everyone. I joined this company at a critical time when the company decided to pivot from a "keep the change" savings product to a smart budgeting app. Inspired 350+ staff to pursue Digit mission via user insights at company-wide All Hands during acquisition.Developed 3 key personas for new beta product for go-to-marketCreated a new research playbook; maximized research impactSupervised ReOps recruitment for studies with 550 beta usersManaged quarterly research roadmaps on aggressive timelinesAcquired by Oportun
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  • Change Healthcare
    Ux Research Manager
    Change Healthcare Jan 2020 - Nov 2020
    At Change Healthcare, I indirectly supervised 5 other UX researchers; and contributed to developing the team. My research work influenced several core products that make up one-third of the company's business. This includes: bill pay, back-end payment and financial systems for patients, health insurance and hospitals.Awarded Advancing Innovation by Product EVP in Sept. 2020 for facilitation of usability & workshops in critical growth product Trained 30 associates in Research & Design Thinking over 4 years Recommended new recruitment vendor; decreased cost by 60%
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  • Change Healthcare
    Senior User Experience Researcher
    Change Healthcare Dec 2017 - Dec 2019
    Emeryville, Ca
    Worked with vendors to uncover 3 key segments and 150+ user needs; praised by CDO for advancing research rigor Facilitated participatory design and RITE testing for Patient Payments; influenced feature prioritization and design
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  • Userzoom
    Senior User Experience Researcher | Financial Services Clientele
    Userzoom Sep 2015 - Dec 2017
    San Jose, Ca
    UserZoom is a growth-stage SaaS UX Research start up. Clients included Fortune 500 companies such as AIG, T-Mobile and UPS.Oversaw delivery of remote studies (benchmarks, diary, content tests, etc) for client retention and annual revenue of $500k+Created onboarding for new hires; built lasting relationships Increased team capability; co-hired 10 junior & senior teammatesUserZoom was acquired in 2022 by UserTesting.
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  • Userzoom
    User Experience Researcher
    Userzoom Apr 2014 - Sep 2015
    Sunnyvale, Ca
    Managed user research projects from end-to-end: recruitment, design, analysis to reporting. Provided recommendations to clients on research best practices and methodologies in UserZoomOversaw and collaborated with third-party vendorsWorked with tech support to resolve customer complaints and bugs
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  • Apple
    Research Analyst
    Apple May 2013 - Jan 2014
    I contributed to the research team's first-ever digital dashboard to measure iPhone recommendations for Apple Worldwide and Channel Sales. I managed the development and iterations of an internal data analytics dashboard for stakeholders in 12 countries, and this influenced high-level decision making for iPhone WW. I also oversaw the quality control of data sets for the evaluation of sales channel operations for iPhone, and collaborated with research vendors, and provided ad hoc analysis on request.
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  • Trendpo
    Ux Researcher (Freelance)
    Trendpo Feb 2013 - May 2013
    I worked closely with CEO, and introduced the product team to a number of UX methods, including heuristic evaluation and usability testing. While I was there, I influenced a product manager by showing him how to use UX research, and he has leveraged this in his own career.I conducted user testing in order to improve website messaging, inform website and product design. I also helped to clarify their sign up and log-in flows, so that current users could stay engaged with the product.
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  • Socratic Technologies, Inc.
    Researcher - High Tech Vertical
    Socratic Technologies, Inc. Jan 2010 - Apr 2012
    San Francisco Bay Area
    Socratic is a research consultancy specializing in online quantitative and qualitative methods for global product research (card sorts, satisfaction surveys, concept testing, online focus groups, diary studies and complex surveys with attitudinal segments)I learned to use different statistical approaches to derive actionable insights (descriptives, correlations, segmentation, cluster analysis, factor analysis, correspondence analysis, significance testing). Hi-Tech team was awarded for one of the highest revenue groups in Q4-2011.
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  • Socratic Technologies, Inc.
    Research Associate / Survey Qa
    Socratic Technologies, Inc. Jan 2009 - Jan 2010
    San Francisco, Ca
    Tested custom online survey applications, evaluated survey flow and provided critical feedback which resulted in improved usability and significantly reduced data errors.Carefully managed outside vendors and partners to achieve research objectives, resulting in deliverables submitted on time and within budget.
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  • Volunteermatch
    Social Media Researcher (Freelance)
    Volunteermatch Jan 2008 - May 2008
    VolunteerMatch is a website that connects volunteers to nonprofits, average 7.9M visitors yearly.Prior to the social media boom, non-profits and corporate organizations were on the cusp of using social media for business & marketing. Led a small team to conduct research: researched social media usage, identified opportunities and target segments, which led to the development of a clear social media marketing strategy. Facebook fan base total increased from just a few hundred to over 6,000 in one year.
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  • Voce Communications
    Associate
    Voce Communications Jun 2007 - Dec 2007
    Voce is a marketing and public relations consultancy that builds brands through storytelling.Used social media/secondary research to understand the needs of journalists. Discovered timely media opportunities, and won a case study in a key publication in first two months on the job.
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Clara Kuo Skills

Market Research Analytics Quantitative Research Segmentation Marketing Research Cross Functional Team Leadership Spss Qualitative Research Leadership Market Analysis Consumer Behaviour Competitive Analysis User Experience Customer Insight Content Development Powerpoint Primary Research Data Analysis B2b Marketing Strategy Data Visualization Graphic Design Team Leadership Marketing Customer Satisfaction Cluster Analysis User Interviews Diary Studies Product Development Usability Testing Heuristic Evaluation Exploratory Data Analysis

Clara Kuo Education Details

Frequently Asked Questions about Clara Kuo

What company does Clara Kuo work for?

Clara Kuo works for Researchops Community

What is Clara Kuo's role at the current company?

Clara Kuo's current role is UX Research Leader, MBA | Qual + Quant Research | Design Thinking | Product Strategy | Community-Driven | Delivered insights to fast track product, design and business decisions.

What is Clara Kuo's email address?

Clara Kuo's email address is cl****@****ail.com

What is Clara Kuo's direct phone number?

Clara Kuo's direct phone number is +165027*****

What schools did Clara Kuo attend?

Clara Kuo attended Middlebury Institute Of International Studies At Monterey, San Jose State University, University Of Wales, Swansea, San Jose State University.

What are some of Clara Kuo's interests?

Clara Kuo has interest in Economic Empowerment.

What skills is Clara Kuo known for?

Clara Kuo has skills like Market Research, Analytics, Quantitative Research, Segmentation, Marketing Research, Cross Functional Team Leadership, Spss, Qualitative Research, Leadership, Market Analysis, Consumer Behaviour, Competitive Analysis.

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