Clara Mortenson Email & Phone Number

• Review work queues to resolve credit balances by issuing refund checks to insurance companies• Determine coordination of benefits (COB), and update patient insurance information in EPIC• Research, follow-up, correct, and appeal Medicaid and Indian Health Services (IHS) claims• Analyze denials due to registration problems, update records, and submit corrected claims• Process claim denials; submit write-offs and charge-corrects• Entered zero payments from EOB’s• Issue refunds on Medicaid claims

• Research, follow-up, correct, and appeal Medicaid and Indian Health Services (IHS) claims• Review denials due to registration problems, update EPIC records, and submit corrected claims• Process claim denials; submit write-offs and charge-corrects• Entered zero-payments from EOB’s• Issue refunds on Medicaid claims

Bouldercentre For Orthopedics & Spine

• Managed, researched, and solved problems relating to insurance company claim denials• Problem-solved situations regarding resubmissions, write-offs, and poor payment throughproactive communication with insurance companies• Managed delinquent accounts; reviewed, corrected, and filed electronic claims and reports • Resolved patient inquiries regarding account balances and answered questions regardingdeductibles, co-pays, et cetera• Followed-up on patient and insurance accounts to age less than 90 days• Trained colleagues as needed

• Contacted doctors’ offices to obtain various types of information omitted from insurance claimsin order to process invoices in a timely manner• Called for diagnosis and coded to ICD-9 format• Updated information received in system

• Responsible for loan packages being sent to mortgage companies under a strict timeframe• Reduplicated documents necessary for loan disbursement• Additional responsibilities: order entry, file set-up and distribution, and payoff confirmation

• Answered multiple telephone lines, transferred calls for sales and management staff• Received merchandise for distribution, filing, and billing• Assisted in yearly inventory

• Prepared documents for county record• Verified all outstanding Deeds of Trust or Notes according to county records• Compiled and analyzed customer files, including individual background checks and verification of lien releases on property to be insured• Performed file maintenance in warehouse and office environments• Retrieved files for all title personnel per submitted requests• Picked-up film, maps, and copies of recorded documents from S.K.L.D. (Security, Kansas City, Lawyers, and Dallas) and delivered to central office