Clara Mortenson Email & Phone Number

• Review work queues to resolve credit balances by issuing refund checks to insurance companies
• Determine coordination of benefits (COB), and update patient insurance information in EPIC
• Research, follow-up, correct, and appeal Medicaid and Indian Health Services (IHS) claims
• Analyze denials due to registration problems, update records, and submit corrected claims
• Process claim denials; submit write-offs and charge-corrects
• Entered zero payments from EOB’s

• Research, follow-up, correct, and appeal Medicaid and Indian Health Services (IHS) claims
• Review denials due to registration problems, update EPIC records, and submit corrected claims
• Process claim denials; submit write-offs and charge-corrects
• Entered zero-payments from EOB’s
• Issue refunds on Medicaid claims

Bouldercentre For Orthopedics & Spine

• Managed, researched, and solved problems relating to insurance company claim denials
• Problem-solved situations regarding resubmissions, write-offs, and poor payment throughproactive communication with insurance companies
• Managed delinquent accounts; reviewed, corrected, and filed electronic claims and reports
• Resolved patient inquiries regarding account balances and answered questions regardingdeductibles, co-pays, et cetera
• Followed-up on patient and insurance accounts to age less than 90 days
• Trained colleagues as needed

• Contacted doctors’ offices to obtain various types of information omitted from insurance claimsin order to process invoices in a timely manner
• Called for diagnosis and coded to ICD-9 format
• Updated information received in system

• Responsible for loan packages being sent to mortgage companies under a strict timeframe
• Reduplicated documents necessary for loan disbursement
• Additional responsibilities: order entry, file set-up and distribution, and payoff confirmation

• Answered multiple telephone lines, transferred calls for sales and management staff
• Received merchandise for distribution, filing, and billing
• Assisted in yearly inventory

• Prepared documents for county record
• Verified all outstanding Deeds of Trust or Notes according to county records
• Compiled and analyzed customer files, including individual background checks and verification of lien releases on property to be insured
• Performed file maintenance in warehouse and office environments
• Retrieved files for all title personnel per submitted requests
• Picked-up film, maps, and copies of recorded documents from S.K.L.D. (Security, Kansas City, Lawyers, and Dallas) and delivered to central office