Clara Papagno Email & Phone Number

Milan, It

Milano

•Competitive analysis and product positioning: stay on top of all developments in existing and prospect destinations to look for new opportunities, ensure we are competitive and effectively position our products and offers in the destination. This will include regular competitor analysis, sales channels review, destination trends’ deep-dive.•Processes optimization: design and optimize internal processes as well as the communication flows with external stakeholders to ensure scalability and efficiency in all activities. This includes data and insights management, KPI monitoring and defining a structure for our communications. •Knowledge Center: collect, structure, and further develop the knowledge and expertise of the Destination Pass Solutions’ team. Create the full spectrum of information and make it accessible to the wider team to set on stone the expectations in terms of requirements, timelines and processes.•Customer Excellence: manage the customer service operation for all Destination Pass Solutions’ products and destinations by designing and implementing new automation to focus on process scaling and SLA reduction maintaining a top-level service quality. •Stakeholders operations management: simplify and design a structured approach to overlook operations related to partners’ management (attractions, institutions, affiliates). This includes both the management of financial flows and the day-to-day partner operations of our pass holders.

Milano, Lombardia, Italia

• Coordinate internal processes, including customer service and sales to ensure efficient operations• Identify business and sales opportunities, foster partnerships, and optimize internal processes• Work closely with cross-functional teams to build partnerships with stakeholders in the performing arts industry• Act as the primary interface with professional stakeholders, articulating market needs and opportunities to management• Document and structure partnerships and relationships in CRM systems (Hubspot) for scalability and measurable results• Conduct industry research and market analysis to prioritize strategies• Implement performance management and KPI reporting for areas of responsibility

Milan, Lombardy, Italy

• Create and maintain direct business relationships and partnerships with the best venues, festivals, themed experiences and event organizers in the city• Meet the sales goals whilst maintaining a high bar of quality• Expertly manage contract negotiations with potential and existing clients, ensuring sustainable economics and long lasting value for both parties• Evidence strong organizational skills to effectively balance and grow a large base of clients• Collaborate closely with the marketing team to build Fever brand and promote the partnerships we forge• Keeping up to date with everything cool that's happening in the city as an expert for new and trending experiences

Customer Success Manager - Operabase & CueTV• Customer service & external relations with arts organizations, agencies, artists, audience• Sales processes. New customers acquisition and partnerships development• Management of Hubspot sales dashboards/reports and sales analytics• Data collection & validation. Bugs, customer feedback and feature suggestions reporting (Marker.io + Jira integration)• Interface between customers and the tech/product team • Project-based support of product development (e.g. translations, testing, user research) for www.operabase.com and www.cuetv.online

Bologna, Italia

Assistant Artist Manager – Commercial department• External relationships with opera theaters, orchestras and venues at national and international level • Management and update of the artists’ calendars• Coordination and communication with logistic department and press office, archiving procedures• Controlling and assisting contract negotiations for singers and conductors in Italian, English, French and Spanish

Milano, Italia

Internship - Direzione Artistica• Artistic planning, programming and budgeting: opera and concerts season• Artistic administration systems: contracts drafting and controlling clauses in Italian and English• External relationships management with agencies, auditions planning and programming• Management of guest artists and travel, accommodation and logistics planning for artists• Translation and proof reading of artistic programmes

Cardiff, Regno Unito

Erasmus+ Traineeship• Artistic planning procedures and national/international tours programming• Artistic administration systems: contracts, external relationships with venues and agencies, auditions planning, internal database updating, archiving procedures• Management of guest artists, creative team member and Choristers, chorus manager assistant• Logistics planning• Rhondda Rips It Up's project coordinator

Specializing Master, Master In Performing Arts Management, 110/110 E Lode

Specializing Master, Master In Performing Arts Management, 110/110 E Lode

Laurea Magistrale Lm, Discipline Della Musica E Del Teatro, 110/110 E Lode

Laurea Triennale, Lettere (Curriculum Cultura Teatrale), 110/110 E Lode

Diploma Vecchio Ordinamento, Canto Lirico, 9/10