Clara R. Lewis Email & Phone Number

Redmond, Washington, US

- Lead a sprint for an AI feature, identifying areas of transformational value to drive user growth and determine product directions.

Redmond, Washington, US

• Developed customer experience insights for Hardware and Software products, partnering with ENG and DEV to measure and track the impact of changes using telemetry.
• Analyzed quant + qual consumer behavioral data, presenting monthly reporting on purchasing trends across international markets and lines of business.

Redmond, Washington, US

• Led a qualitative study for a cloud computing platform product that uncovered confusion around the name, spurring a name change; launched a quantitative survey study assessing novel naming options
• Planned, conducted, oversaw, and analyzed a user study on the RAI Dashboard, a suite of enterprise machine learning tools, leading to a core redesign focused on improving UI content and structure
• Facilitated an educational workshop with Engineering, Design, and PM partners to provide a reusable research framework and cultivate understanding of the ROI of user research, leading to improvements in research.
• Co-led the planning, design, and facilitation of a live workshop for C-suite executives, resulting in a journey map used to inform updates to Microsoft’s enterprise AI client retention and growth strategy.

Menlo Park, CA, US

• Partnered with 30+ UX researchers to scope and allocate resources for 10+ virtual, augmented, and mixed reality (VR/AR/MR) user research studies/month, advancing a primary long-term investment for Meta.
• Conducted 100+ customer calls across several markets according to research goals and methods to identify pain points and improve the accessibility and usability of a wearable devices.
• Lead end-to-end internal and external participant recruitment for user research and facilitated targeted recruitment strategies for three longitudinal studies, achieving a 91% full recruit rate across studies.

Langley, WA, US

• Wrote research reports for TOVA, a neuropsychological test (hardware + software) widely used for 50+ years to assess human attention and reaction time, resulting in two successful FDA medical device clearances
• Collaborated with HCI, human factors, and cognitive scientists on research plans, resulting in studies using TOVA as primary or secondary outcome measure and many assessments and evaluations including TOVA

Langley, WA, US

• Created a database of secondary research insights used to identify areas of research opportunity and efficiently produce literature reviews for 30+ projects
• Wrote white papers synthesizing past research to derive new insights and draw product research recommendations related to depression, attention deficit and hyperactivity, and traumatic brain injury

Portland, Oregon, US

• Conducted 500+ in-depth interviews and personality and intelligence assessments for a live brain imaging study evaluating cognitive treatments in 130 participants
• Created 5 personas based on observed sample characteristics used to conduct usability evaluations on data collection software, resulting in optimized survey data collection
• Forged enduring relationships with 5 community institutions to gain access to niche populations; maintained participant retention >90% across longitudinal research to drive data efficiency
• Conducted analyses on raw data to develop insights from research observations and presented results to stakeholders and the public to communicate findings
• Wrote a Python script automating the creation of customized participant materials that saved 25+ hours

Vancouver, WA, US

• Conducted 250+ in-depth interviews and personal histories exploring use habits to develop recommendations for a new health behavior assessment measure
• Coded 30+ recorded therapy sessions, parsing and tagging instances of motivational language to contribute to the development of a new therapeutic language coding scheme
• Monitored participants in protocol for a two-week app-based diary study examining unhealthy use habits while tracking biometric data collection to evaluate a novel blood microsample device
• Made improvements to the participant screening process that saved 65+ hours by optimizing the HIPAA-compliant collection of personally identifiable information (PII) to create the team’s first participant pool

Portland, OR, US

• Maintained data entry and cleaning for a national, multi-site randomized study with thousands of adolescent participants evaluating a public school-based health education and harm reduction program
• Conducted literature reviews and contributed to survey development.
• Trained in eye-tracking procedures to contribute to protocol development for eye tracking studies

5th Floor, Boston, US

• Provided individualized skills training to children and adolescents with intellectual and developmental disabilities
• Documented progress and therapeutic services via behavioral support plans; wrote a documentation guide that was published in the company newsletter

Portland, Oregon, US

• Completed a research project to organize clients' extensive paper files and synthesize personal histories I'd collected into coherent and concise client summary documents that were easily accessible to all team members
• Provided therapeutic interventions, skills training, and supervision to adults with chronic and severe mental illnesses; maintained electronic medical records and billed insurance for services