Clare Arthur Email and Phone Number

Currently managing a team of 20+ advisors in collections team. Have previously managed retail and sales teams also.- Dealing with customers verbally and written- Taking escalations- Dealing with the client via emails / calls / teams' meetings- Managing a team of up to 20+ advisors / Team Managers- Managing targets (adherence, quality, CBTs, TCHT, ACW, sales & NPS)- Managing departments (Retail, Sales, Collections & Accounts)- Managing SLA for multiple departments, targets and channels- Managing projects- Training advisors- Managing S&A / Attrition - keeping up to date records- Chairing formal absence/disciplinary meetings- Supporting managers with investigations and meetings- Taking coaching sessions / Team Meetings- Developing advisors / Managers- Maintaining focus within a team- Managing in a fast-paced department- Developing advisors to improve their own KPIs with PIPS & PAPS- Maintaining relationships with advisors, colleagues and clients.- Maintaining coaching/121 documents